Conducting the ‘Client Satisfaction Interview’ raises an expectation with your customer that something will happen as a result.
So what next? There are a number of options that you as a business should consider. Enquir3 offer additional services that can further enhance the power of your customer testimonials and to further engage with your clients.
If you just need ‘Case Studies’ we can help. This supporting material is essential for each of the markets you are seeking to target.
To understand your’ story’ we need to take a briefing first so it makes sense to create a minimum of 3 cast studies.
Each ‘Client Success Story’ includes:
- News / blog item with suggested email teasers.
- Long SEO rich ‘case study’ content for your website.
- PLUS… two page pdf version of your ‘Client Success Story’
3 Story package: £575.00 (+VAT)
Each additional story for only £197 (+VAT)
Example: ‘Client Success Story’
If you would like to be connected with an Enquir3 advisor who can offer you additional support please get in touch.
- Identification of key outcomes.
- Contact segmentation to meet required outcome.
- Interview of 30 selected contacts.
- Review and recommendation on how best to respond.
- Creation of content: 10 x social media, 10 x mini video, 4 x case study
- Creation of future plan (i.e. next 90 days and so on).
Duration: 90 days
Investment: 3 monthly instalments of £1,499 (+VAT)
So what should you do?
- As a minimum… send an email or make a call to say ‘THANK YOU’.
- Consider sending a gift. Create a ‘talking point’ for a later conversation.
- Share their comments and request permission to publish online.
- Add the testimonial with your own comments to your website.
- Share on Twitter, Facebook & LinkedIn.
- Create a news item / case study to support your sales & marketing activities.
- Make sure everything you do links back to your own and your clients website.
- Share what you have done (ensure you have your clients permission).
- FOLLOW UP use the feedback to make positive business decisions.
- Take the opportunity to ask for referrals.
- Introduce additional products, services or promotions appropriate to your client
Do you need further support to maximise the opportunity? Read more here