Feedback

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The one thing that stood out the most for me was how great the So What? Workshop worked as a team building exercise, I hadn't expected that. It was also fantastic to discover how much our team really know about the business. The 'Who do you sell to?' part of the process really helped us to clarify and agree on our key focus areas of Wellbeing, (Hair, Health, and Beauty) and Professional Services, for example, Legal Practices, the first is easier to sell to but very demanding, Law Firm are harder to sell to but they are easier to support. The team also concluded that 'Outbound' services is an area we really need to focus on and develop.
Name:Karen Thurley
Town:Swindon
Date:15/08/2016
5.05
Service(s) Provided: ,
 
The event was a good event. Very informative and displayed the value that the feedback and customer referral package offers. Great value for money.
Name:Laurence Winmill
Town:Cardiff
Date:04/07/2016
4.55
 
Reviewing the feedback helped us understand the requirements of our customers, which allowed us to diversify into new markets. We finished the year £50K up on the previous year, and the trend is continuing. Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Town:Preston
Date:27/06/2016
5.05
Service(s) Provided: ,
 
I attended the workshop in order to gain a greater understanding of the benefits of The Business Improvement Programme, which I achieved. We discussed how to use the really good feedback resulting from the Client Satisfaction Interviews, to help with up-selling, cross-selling and client retention, as well as SEO. There was a lot of great information.
Name:Jim Hetzel
Town:High Wycombe
Date:02/03/2016
4.55
Service(s) Provided:
 
I understand the full extent and value of the client care programme and how it would help law firms specifically to grow their business.
Name:David Mort
Town:Coventry
Date:01/03/2016
4.85
Service(s) Provided:
 
A most useful and very informative approach which provides a detailed appreciation and highly practical application of the business development opportunities arising from client feedback and online reputation-based marketing activities. It will be an eye-opener to many who may not have realised both the fundamental importance and commercial benefits that become apparent. It includes practical advice on implementation and monitoring plus case studies based on real, sector-specific experience. Client feedback tools, an independent client satisfaction survey service and client care improvement programme are also introduced.
Name:Jon Hepburn
Town:Shrewsbury
Date:29/02/2016
5.05
Service(s) Provided: ,
 
The client care programme allows us to forecast future enrolment of courses, then analyse gaps in the network of course providers across the UK. It gives us a business case for each region rather than relying on guesswork. The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided: ,
 
Companies who are considering booking a stand at one of our events are encouraged to read the profiles of current exhibitors to gauge the calibre of companies who will be at the show.
Name:Nichola Howard
Town:Blackpool
Date:29/02/2016
5.05
 
The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided:
 
Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Town:Preston
Date:29/02/2016
5.05
 

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