Feedback

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The event was a good event. Very informative and displayed the value that the feedback and customer referral package offers. Great value for money.
Name:Laurence Winmill
Town:Cardiff
Date:04/07/2016
4.55
Service(s) Provided:
 
Reviewing the feedback helped us understand the requirements of our customers, which allowed us to diversify into new markets. We finished the year £50K up on the previous year, and the trend is continuing. Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Town:Preston
Date:27/06/2016
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme (CCP)
 
I attended the workshop in order to gain a greater understanding of the benefits of The Business Improvement Programme, which I achieved. We discussed how to use the really good feedback resulting from the Client Satisfaction Interviews, to help with up-selling, cross-selling and client retention, as well as SEO. There was a lot of great information.
Name:Jim Hetzel
Town:High Wycombe
Date:02/03/2016
4.55
Service(s) Provided: Enquir3 Partners
 
I understand the full extent and value of the client care programme and how it would help law firms specifically to grow their business.
Name:David Mort
Town:Coventry
Date:01/03/2016
4.85
Service(s) Provided: Customer Care Programme (CCP)
 
A most useful and very informative approach which provides a detailed appreciation and highly practical application of the business development opportunities arising from client feedback and online reputation-based marketing activities. It will be an eye-opener to many who may not have realised both the fundamental importance and commercial benefits that become apparent. It includes practical advice on implementation and monitoring plus case studies based on real, sector-specific experience. Client feedback tools, an independent client satisfaction survey service and client care improvement programme are also introduced.
Name:Jon Hepburn
Town:Shrewsbury
Date:29/02/2016
5.05
Service(s) Provided: Customer Care Programme (CCP), Workshop (End User)
 
The client care programme allows us to forecast future enrolment of courses, then analyse gaps in the network of course providers across the UK. It gives us a business case for each region rather than relying on guesswork. The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme (CCP)
 
The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Company:NEBDN
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided: Client Engagement Audit
 
Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Company:Wyrebank
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided:
 
It was all very good. I had limited knowledge and came with the objective of understanding the whole process, which was achieved. The facilities at the venue were also very good.
Name:Martyn Keates
Town:Camberley
Date:29/02/2016
4.85
Service(s) Provided: Customer Care Programme (CCP), Enquir3 Partners, Workshop (End User), Workshop (So What?)
 
Dan described business activities that are seen by businesses as essentially qualitative, and make then quantitative to prove that some activities are more worth doing than others.
Name:Simon Tyler
Town:Box
Date:12/02/2016
4.85
Service(s) Provided:
 

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