Do you know the strength of your client relationships? Delighted clients are highly ‘engaged’, refer more and will purchase more, but some will be ‘dis-engaged’, disloyal and damaging your business reputation. Do you know which of your clients are unhappy with some aspect of your service? It’s a common business concern which often goes unanswered as marketing continues to focus on attracting new clients.
Did you know? The average business loses 19.8% of their clients each year.
(Source: Royal Mail , Insight Report)