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A most useful and very informative approach which provides a detailed appreciation and highly practical application of the business development opportunities arising from client feedback and online reputation-based marketing activities. It will be an eye-opener to many who may not have realised both the fundamental importance and commercial benefits that become apparent. It includes practical advice on implementation and monitoring plus case studies based on real, sector-specific experience. Client feedback tools, an independent client satisfaction survey service and client care improvement programme are also introduced.
Name:Jon Hepburn
Job Title:-
Company:-
Town:Shrewsbury
Date:29/02/2016
5.05
Service(s) Provided: Customer Care Programme, Webinars / Workshops
 
The client care programme allows us to forecast future enrolment of courses, then analyse gaps in the network of course providers across the UK. It gives us a business case for each region rather than relying on guesswork. The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Job Title:-
Company:-
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Job Title:-
Company:NEBDN
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided: Client Engagement Audit
 
Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Job Title:-
Company:Wyrebank
Town:Preston
Date:29/02/2016
5.05
Service(s) Provided:
 
It was all very good. I had limited knowledge and came with the objective of understanding the whole process, which was achieved. The facilities at the venue were also very good.
Name:Martyn Keates
Job Title:-
Company:-
Town:Camberley
Date:29/02/2016
4.85
Service(s) Provided: Customer Care Programme, Webinars / Workshops, So What? Workshop
 
Dan described business activities that are seen by businesses as essentially qualitative, and make then quantitative to prove that some activities are more worth doing than others.
Name:Simon Tyler
Job Title:-
Company:-
Town:Box
Date:12/02/2016
4.85
Service(s) Provided:
 
The workshop laid out the whole client improvement programme process in an easy to understand, logical and comprehensive manner. Notable was the link between outputs and outcomes, i.e how to employ client feedback in strategic and tactical planning and how this can lead to directly to increasing bottom line profits and shareholder value.
Name:Peter Lisney
Job Title:-
Company:-
Town:Eastleigh
Date:01/02/2016
5.05
Service(s) Provided: Webinars / Workshops
 
Much more in depth than anticipated, as its simplicity was one of my concerns. Both Steve and Dan were very knowledgeable and passionate about their product/service which helped us to explore the possibilities of their service.
Name:Jame Henesey
Job Title:-
Company:-
Town:Reading
Date:01/02/2016
4.85
Service(s) Provided: Customer Care Programme, Webinars / Workshops
 
Very well delivered, informative day. I was able to directly relate the information to my own business, prompting changes in our procedures for customer care.
Name:Carly Donovan
Job Title:-
Company:-
Town:Highworth
Date:01/02/2016
5.05
Service(s) Provided: Customer Care Programme, Webinars / Workshops
 
The training session was both interesting and inspirational! Great mix of delegates working in diverse markets, with completely different backgrounds. Exciting to see how we can all use the customer care technology to make massive improvements for our clients. The pace was fast, and a lot of content was covered, so the day was exceptional value. The take-away presentation materials completed the package, so we could all hit the ground running!
ReplyThank you Carole for all the positive comments you made within and about our first ever workshop introducing the “Enquir3 Business Improvement Programme”. The workshop exceeded all our expectations and we are glad that you and all other attendees found it to be a worthwhile investment of your time and can see the return, not only financially but in client satisfaction and subsequent retention. Carole Houston is a specialist in PR and Business Communications, the reason for attending was to see exactly how the program could be embedded into her clients’ businesses seamlessly and with instant and quantifiable results. It is really great to know we were able to show the versatility of the system and how it would work in practice. When it comes to providing hands-on advice and assistance to SMEs, we cannot think of a better proponent than Carole to put together a Business Improvement Package for potential clients in the commercial design marketplace. We look forward to working together to improve cli
Name:Carole Houston
Job Title:-
Company:-
Town:Lytham St Annes
Date:05/01/2016
5.05
Service(s) Provided: Webinars / Workshops
 
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