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Reviewing the feedback helped us understand the requirements of our customers, which allowed us to diversify into new markets. We finished the year £50K up on the previous year, and the trend is continuing. Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Job Title:-
Company:-
Town:Preston
Date:27/06/2016
5.0/5
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
I attended the workshop in order to gain a greater understanding of the benefits of The Business Improvement Programme, which I achieved. We discussed how to use the really good feedback resulting from the Client Satisfaction Interviews, to help with up-selling, cross-selling and client retention, as well as SEO. There was a lot of great information.
Name:Jim Hetzel
Job Title:-
Company:-
Town:High Wycombe
Date:02/03/2016
4.5/5
Service(s) Provided:
 
I understand the full extent and value of the client care programme and how it would help law firms specifically to grow their business.
Name:David Mort
Job Title:-
Company:-
Town:Coventry
Date:01/03/2016
4.8/5
Service(s) Provided: Customer Care Programme
 
A most useful and very informative approach which provides a detailed appreciation and highly practical application of the business development opportunities arising from client feedback and online reputation-based marketing activities. It will be an eye-opener to many who may not have realised both the fundamental importance and commercial benefits that become apparent. It includes practical advice on implementation and monitoring plus case studies based on real, sector-specific experience. Client feedback tools, an independent client satisfaction survey service and client care improvement programme are also introduced.
Name:Jon Hepburn
Job Title:-
Company:-
Town:Shrewsbury
Date:29/02/2016
5.0/5
Service(s) Provided: Customer Care Programme, Webinars / Workshops
 
The client care programme allows us to forecast future enrolment of courses, then analyse gaps in the network of course providers across the UK. It gives us a business case for each region rather than relying on guesswork. The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Job Title:-
Company:-
Town:Preston
Date:29/02/2016
5.0/5
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Name:Phil Hughes
Job Title:-
Company:NEBDN
Town:Preston
Date:29/02/2016
5.0/5
Service(s) Provided: Client Engagement Audit
 
Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Job Title:-
Company:Wyrebank
Town:Preston
Date:29/02/2016
5.0/5
Service(s) Provided:
 
It was all very good. I had limited knowledge and came with the objective of understanding the whole process, which was achieved. The facilities at the venue were also very good.
Name:Martyn Keates
Job Title:-
Company:-
Town:Camberley
Date:29/02/2016
4.8/5
Service(s) Provided: Customer Care Programme, Webinars / Workshops, So What? Workshop
 
Dan described business activities that are seen by businesses as essentially qualitative, and make then quantitative to prove that some activities are more worth doing than others.
Name:Simon Tyler
Job Title:-
Company:-
Town:Box
Date:12/02/2016
4.8/5
Service(s) Provided:
 
The workshop laid out the whole client improvement programme process in an easy to understand, logical and comprehensive manner. Notable was the link between outputs and outcomes, i.e how to employ client feedback in strategic and tactical planning and how this can lead to directly to increasing bottom line profits and shareholder value.
Name:Peter Lisney
Job Title:-
Company:-
Town:Eastleigh
Date:01/02/2016
5.0/5
Service(s) Provided: Webinars / Workshops
 
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