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I attended a workshop on the Client Satisfaction Improvement process held in Birmingham. It was very professional with a systematic structured approach. Focused towards real businesses in the real world which now improves my 'toolbox' when dealing with clients. Would highly recommend attendance for any Director wanting to improve any aspect of their business. We all learn something everyday but this was a real Education. Well done to Steve & Dan!
ReplyThank you Keith, although we are sure the day would still have been successful if Steve and Dan were elsewhere! We use some really clever technology to automate and simplify the process which makes execution extremely easy and cost effective. This means you and your clients benefit from instant quantifiable results as well as short, medium and long term ones. Keith is Head of the Hospitality Division for Enquir3. He has been in the Pub, Restaurant and Hotel sectors, a mixture of branded and non-branded businesses, all of his working life. He has been immersed in the process of achieving complete customer satisfaction when providing business advice to the SME market. Keith is particularly interested with how we refine it from B2B to B2C. This knowledge allows you to take action to improve client satisfaction and thus gain a real competitive advantage. It’s gratifying to know that Keith, even with his vast industry experience, is still a beneficiary of our training.
Name:Keith Henesey
Job Title:-
Company:-
Town:Uckfield
Date:24/12/2015
5.05
Service(s) Provided: Webinars / Workshops
 
An enjoyable day with presenters who were knowledgeable and expert in their fields. participation from all attendees was constructive and everyone made a contribution to the event.
ReplyThank you so much Andrew for your kind feedback. Andrew is the Professional Services Manager at Dynamic Business Intelligence. A company specialising in solutions to improve business performance for companies of all sizes, by changing the way intelligence is provided and how people manage information. With clever technology to automate and simplify the process making execution extremely easy and cost effective, it’s easy to see why DBI’s goal, to make businesses better, by providing “Information for Everyone”, still benefits from learning the process of complete client satisfaction.
Name:Andrew Slucock
Job Title:-
Company:-
Town:Milton Keynes
Date:23/12/2015
5.05
Service(s) Provided: Customer Care Programme, Webinars / Workshops
 
A eye opening and concise presentation on the full benefits of the Enquir3 Customer Care Programme and the business development opportunities that it provides for Consultants and their clients.
ReplyThank you Ray for allowing us to improve your vision. Ray Watson has over 20 years’ experience as a Business Advisor/Consultant, working predominately with SMEs. Specialising in sales and customer service, Ray helps clients to develop through consultancy training and coaching. The Enquir3 Business Improvement Programme is totally unique and your clients will be happy to tell us things they won’t tell you. This knowledge allows you to take action to improve client satisfaction and thus gain a real competitive advantage. Ray could see this and we hope that the guidance on delivering immediate and long term sustainable improved profit margins helps Ray to add value to his current offering.
Name:Ray Watson
Job Title:-
Company:-
Town:Epsom Downs
Date:23/12/2015
5.05
Service(s) Provided: Webinars / Workshops
 
The session was well organised and a very full agenda was covered in the right amount of detail but allowing interaction from participants, within the specified time making it a very productive day.
ReplyThanks for your thoughts on the day Rob. Rob runs Explore Communications, a marketing consultancy which provides services and thought leadership to both the public and private sectors. We are glad that we kept you engaged and you will be able to use the tools from the workshop to continue to show your clients how to convert customer data into actionable programmes that drive improved business results. It’s great to know that we can deliver training that a seasoned consultant with the vast experience Rob has, can still find productive.
Name:Rob Purdie
Job Title:-
Company:-
Town:Market Harborough
Date:23/12/2015
5.05
Service(s) Provided: Webinars / Workshops
 
The best thing for me was the openness and credibility it gives you, having feedback there and then for everyone to see. I'm not from an events background, so I have no certificates to wave - all I have is peoples feedback. This has been such an easy process and it has made me more accessible and approachable for potential clients, to get in touch. Enquir3 has exceeded all my expectations and I wouldn't hesitate to recommend them.
Name:Nichola Howard
Job Title:-
Company:-
Town:Greater Manchester
Date:09/09/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
 
As always a fascinating and intense introduction to FBR3
Name:Rob Purdie
Job Title:-
Company:-
Town:Market Harboro
Date:22/07/2015
5.05
Service(s) Provided:
 
It's great.
Name:Client details withheld
Job Title:-
Company:-
Town:Anonymous
Date:13/07/2015
5.05
Service(s) Provided:
 
Persistence of Niki to ensure all clients listed were contacted.
Name:Kerrisue Morrey
Job Title:-
Company:-
Town:London
Date:01/06/2015
4.35
Service(s) Provided: Customer Care Programme
 
The Customer Care Programme is a really good tool to identify how the clients see us - what we are doing well, but more importantly how we can improve.
Name:Shabeer Yousuf
Job Title:-
Company:-
Town:Sheffield
Date:21/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The Customer Care Programme gave me an insight into my business and what my clients thought of me. As a result of the feedback, I'm changing my name, website, charges and growing my business! I would highly recommend Enquir3 (and have done already).
Name:Sue Wright
Job Title:-
Company:-
Town:Calne
Date:20/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
 
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