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The reaction of my customers to the calls made by Enquir3 for the Customer Care Programme was very positive - they were not put under pressure in any way. Enquir3 did exactly what was promised, delivered what was promised and it was all very well done.
Name:Jim Scott
Job Title:-
Company:-
Town:Sheffield
Date:20/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The ease and simplicity of the Audit is the best part about the service. I was only required to provide brief contact details and the rest was done for me, saving me both time and effort on an important task that usually sits at the bottom of my to-do list. Initially I was slightly nervous about another company contacting my clients and how they would be dealt with, but I needn't have worried, the approach and process was good and reassuring
Name:Anne O'Reilly
Job Title:-
Company:-
Town:Oxford
Date:19/05/2015
4.85
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The Customer Care Programme was very valuable in increasing the understanding of my clients perception of our service. This allowed me to follow up the feedback received and discuss it with my client thereby increasing their awareness of our value-adds and assisting with client retention.
Name:Paul Green
Job Title:-
Company:-
Town:Finedon
Date:15/05/2015
4.85
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
I think the Customer Care Programme is very valuable. It has provided useful insight into how my clients view our service and it has positively confirmed that I am managing project expectations. I am currently putting the plugin into my own website to deliver automatic feedback streaming, so I am looking forward to the benefits of that.
Name:David Hardstaff
Job Title:-
Company:-
Town:Harpenden
Date:14/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
First of all I was slightly nervous about letting Enquir3 loose on my clients, so I checked with them after the calls had been made to ensure they were happy - I need not have worried, Niki is a diamond! After filtering the replies, some of the feedback is quite useful from a behavioral point of view. For example, when we first started the process, I realised from the feedback we received that I wasn't getting out and seeing people enough, so this was rectified and it then followed that I got closer to our clients and products too, which was valuable to the business as a whole. The Customer Care Programme brings more focus to our organisation. It allows us to praise staff's great customer service, thereby increasing office morale, as well as highlighting any service issues. A few of our clients have suggested that tracking our deliveries would be helpful and whilst we thought this may be the case, we now KNOW this to be the case, so we are actively working to be able to offer this. I am currently gett
Name:Mark Galliano
Job Title:-
Company:-
Town:Bedford
Date:14/05/2015
4.85
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
Enquir3 have a really great process and the feedback from my clients is that they really enjoyed the experience. They were contacted for feedback by somebody that was mature, intelligent and that they could relate to. I think the Customer Care Programme is brilliant and Enquir3 made it very easy to initially engage - it was a no-brainer! I like the fact that there is more of a process later on, it's not just about customer care and there is clearly a good marketing strategy behind it. We shared the results of the feedback with the team which allowed us to improve what we do day to day and also give them some positive feedback on their work. It gave us the opportunity to go back to clients, thank them for their feedback and explain what we are doing going forward. As a result of the process, we have changed the way we engage with clients, so expectations are clearer in the beginning. Despite previously asking for feedback, sometimes we didn't find out about problems, because clients might be too embarrasse
Name:Jennifer Raines
Job Title:-
Company:-
Town:Farnborough
Date:11/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
From when we gave Enquir3 the data, they just got on with it and it chugged away in the background without us having to worry about it. The Customer Care Programme gave us a really good insight into our clients views and confirmed that as a business we're heading in the right direction. We will be personally recommending that our clients use the same process.
Name:Brendan O'Hagan
Job Title:-
Company:-
Town:Ahoghill
Date:11/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The in-depth quality of the feedback from the Customer Care Programme and the ease of use really stood out. The email updates, automatic feedback and weekly summary reports were very useful. The Programme has allowed me to understand my clients more and on this basis I have decided to split the business and branding, retaining a branding consultant in order to increase clarity on our specializations. I wouldn't hesitate to recommend the Customer Care Programme to anyone, and I will certainly be recommending it to all my clients.
Name:Andrews Roberts
Job Title:-
Company:-
Town:London
Date:11/05/2015
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
The best thing about the Customer Care Programme is the fact that it is interactive with real dialogue, not just web-based. The results were enlightening, and it enabled me to see that some of my more critical clients were failing to see the bigger picture, meaning that I can go back to them and explain the process further, thereby increasing their understanding and satisfaction in my work for them.
Name:Martyn Keates
Job Title:-
Company:-
Town:Camberley
Date:08/05/2015
4.85
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
Presentation was very good leaving the audience with something to think about, especially what could we do better comment. Liked the informality and general interaction with the group
ReplyHi Debbie, it is great to know that you enjoyed the presentation on the power of collecting customer feedback and using this to improve the business. Let me know how you get on with implementing the Feedback, Referral Request and Reward System in your business and if you need any assistance please do ask.
Name:Debbie Anstis
Job Title:-
Company:-
Town:Swindon
Date:24/02/2015
5.05
Service(s) Provided: Customer Care Programme
 
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