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Presentation was very good leaving the audience with something to think about, especially what could we do better comment. Liked the informality and general interaction with the group
ReplyHi Debbie, it is great to know that you enjoyed the presentation on the power of collecting customer feedback and using this to improve the business. Let me know how you get on with implementing the Feedback, Referral Request and Reward System in your business and if you need any assistance please do ask.
Name:Debbie Anstis
Job Title:-
Company:-
Town:Swindon
Date:24/02/2015
5.05
Service(s) Provided: Customer Care Programme
 
Incredibly prompt action to a request for a service upgrade and all done with a focus on care and a smile in the voice!
ReplyThank you for the great feedback Ray, it is great to know that you are receiving good service, I will make sure the team are aware that their efforts are appreciated. Steve Darnell - Managing Director
Name:Ray Watson
Job Title:-
Company:-
Town:Epsom
Date:24/02/2015
5.05
Service(s) Provided: Customer Care Programme
 
The best part of the service was the fact that it's an independent review which adds more weight to it.
Name:Nicky Whyman
Job Title:-
Company:-
Town:Stoke On Trent
Date:24/02/2015
4.55
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
An excellent presentation with clear, practical examples
Name:Debbie Newman
Job Title:-
Company:-
Town:Bradford on Avon
Date:23/02/2015
5.05
Service(s) Provided:
 
Extraordinarily proactive service. Did what you promised to do do, and did it with creativity & flair. Extremely EDGY service ( i.e. Exemplary, Distinctive, Generous, You-focussed). Your service person, Jo Finch, exemplifies customer service at its best. I have also written a review on Trustpilot ( 3rd Oct 2014)
Name:Julia Rhodes
Job Title:-
Company:-
Town:Northolt
Date:03/10/2014
5.05
Service(s) Provided: Client Engagement Audit
 
I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.
Name:Russell Streeter
Job Title:-
Company:-
Town:Fareham
Date:30/09/2014
5.05
Service(s) Provided: Customer Care Programme
 
I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.
Name:Russell Streeter
Job Title:Not Provided
Company:Excelsior Business Development
Town:Fareham
Date:30/09/2014
5.05
Service(s) Provided:
 
If you advise business and / or deliver any form of business development consulting, then you need to give the Customer Care Programme and TMS very serious consideration. If you have clients and an established business, you will want to introduce the CCP to all of your clients. If you don’t have enough clients, you will want to join us I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.
Name:Russell Streeter
Job Title:-
Company:-
Town:Hampshire
Date:29/09/2014
5.05
Service(s) Provided: Customer Care Programme
 
I have worked in the customer care industry for over 30 years as a service manager, trainer, seminar speaker, consultant and as a customer! Quite simply the Enquir3 ‘Customer Care Programme’ is the most innovative, easy to set-up and most effective generator of customer feedback I have ever come across. I now have clients who are developing their business as a result of this opportunity. My clients are able to get a quick snapshot of what their customers really think and then they fund consulting to use the positive feedback for marketing purposes and the negative feedback to improve their business. If a new potential client is unsure whether or not to commit to a full consultancy programme I suggest they use the Customer Care Programme to see what, if anything, they need to do to develop their business. Low risk, low cost, high returns on the initial investment and trust in my consulting services to award fuller consulting programmes.
Name:Simon Johnson
Job Title:-
Company:-
Town:Surrey
Date:29/09/2014
5.05
Service(s) Provided: Customer Care Programme
 
To say my expectations have been exceeded would be somewhat of an understatement, it was the the right decision to put all my efforts into Enquir3 and the Customer Care Programme.
Name:Nigel Bloxham
Job Title:Not Provided
Company:Melford Marketing
Town:Llanfyrnach
Date:17/07/2014
5.05
Service(s) Provided: Customer Care Programme
 
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