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As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices.
Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market.
With Enquir3's support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors.
I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.
Name:Mark Walker
Job Title:CEO
Company:VFD Pro Ltd
Date:11/04/2023
Service(s) Provided:
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us.
One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service.
If we do it again Enquir3 will be the only ones we'd go to.
ReplyEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:19/06/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Marketing & Sales, Client Engagement
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Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications.
Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way.
I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients
Name:Jackie Blaker
Job Title:Managing Director
Company:MAXX
Date:20/03/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further.
Equir3 were recommended to us by one of our mentors at Quantum and we haven’t regretted this in the slightest.
From the initial introductory call to the follow up call, Daniel was very knowledgeable, courteous, and professional. Niki was also very efficient and thorough in her correspondence and consistent information.
We would rate the process 5 out of 5 as we were inexperienced to collating this type of data
and Enquir3 made this a very comprehensive and easy project. We were given the itinerary and the process involved and all the parts both we and Enquir3 play. We were given the verbiage to contact our clients in advance of being contacted by Enquir3.
Our clients were contacted in a timely fashion and were given the time to speak through our Delivery, Value for Money, our ability to help, our communication and any improvements they would suggest. This gave our clients the time to speak openly and honestly to Enquir3 and gather important feedback for us which has proved invaluable. We would not have gained this insight without Enquir3 and with the weekly updates we were always kept informed.
We orchestrated follow up calls with the clients to discuss the feedback and, on many occasions mentioned Jo and how polite, considerate, and professional she was to speak to.
The level of communication is remarkable and such a unique opportunity for us to seek this important feedback so we could only rate this 10/10.
We look forward to working with Enquir3 again and know we are in good hands.
Name:Client details withheld
Job Title:Executive Assistant
Company:EDC Engineers
Town:
Date:17/10/2021
Service(s) Provided: Client Engagement Audit
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might highlight opportunities which we haven't had as much, but it's helped us see where we can do better with our client relationships and what we can do to help them.
Name:Catherine Jenkins
Job Title:Director
Company:Maxx Design
Town:Newbury
Date:27/01/2020
Service(s) Provided: Client Engagement
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The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards.
I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
Service(s) Provided: Client Engagement Audit, Client Engagement
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Good communication on progress throughout - very clear summaries to understand the feedback received
Name:Client details withheld
Date:07/12/2019
Service(s) Provided: Client Engagement
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
ReplyJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
Service(s) Provided:
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For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
Service(s) Provided: Client Engagement, Marketing & Sales
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A lot of the feedback we've had has been very good and reinforced what we hoped they'd say, but it's also given us nuggets from one or two clients that we weren't aware of, so it's improved our relationship with them. It's also reinforced some elements of our internal culture and how we do things.
I'd used Enquir3 with a previous firm and saw the benefits there of spotting clients likely to leave. The reason I was able to get the budget for it is that it helps to support one of our key aims for this year which is quality of service. So far we've targeted clients we know fairly well or work with comprehensively. I want to target newer clients, and if I'm being frank I'm looking for people who don't like what we do and can give us more constructive feedback to help us deal with what their issues are, and work with them better, or perhaps discover that we're not the right firm for them and we'll be aware they're moving on. Hopefully the former.
I like that Enquir3 give us the warts and all almost straight away, rather than waiting until the end of the week to get a summary, which allows me to pass more information on to our team and to make my request to them to go and phone the clients so we can follow up where appropriate.
ReplyJohn, thank you for your positive comments. It's great to see the benefits coming through in terms of enhancing client relationships and improved client retention.
Name:John Austin-Brooks
Job Title:Commercial Manager
Company:Abel & Imray
Town:Bath
Date:06/11/2019
Service(s) Provided: Customer Care Programme
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The service provided by Enquir3 was very professional, and it was very efficient. Particularly when it comes to the one survey they did for the team; it was first class and gave us some very invaluable insight into the team which has influenced how we do things.
Name:James Mallender
Company:The Legal Director
Date:28/01/2019
Service(s) Provided: Client Engagement Audit
It was just so easy in that Enquir3 just looked after the whole process for us and we didn't really have to get involved. The process greatly benefited us because we didn't' realise that some clients were unhappy, and as a result we've put some things into place because of that.
Name:Junior Simmonds
Company:Safpro
Date:16/11/2018
Service(s) Provided: Marketing and Sales, Client Engagement Audit, Business Advice, Marketing & Sales
I liked the numbers that were in the room i.e. it wasn't a huge gathering, it was a room in which there was an opportunity to have a conversation with lots of different people, but also for that conversation to be a discussion at times, with a number of people, which wouldn't have worked if it was a larger crowd.
ReplyThank you so much Gerard for your comments. We are so pleased to hear you thought the seminar had the right number of people to work. We look forward to working with you in the future.
Name:Gerard Duggan
Job Title:Director
Company:Utilitrack
Date:01/11/2018
Service(s) Provided: Marketing and Sales, Business Advice, Marketing & Sales
There were lots of interesting and quite dynamic presentations. The thing that particularly stood out for me was the opportunities around the Virtual Finance Director. I went for a whole range of things, but mainly to find out more about Virtual Finance Director and Risk Dashboard
I came away with a whole range of opportunities in terms of business advisory.
ReplyThank you so much Mike for your comments. We are so pleased to hear you thought there were lots of interesting and dynamic presentations. We look forward to working with you in the future.
Name:Mike O'Connor
Company:Business Advisor
Date:01/11/2018
Service(s) Provided: Marketing and Sales, Business Advice
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It was a very professional 'can do' environment and I enjoyed that. That's the best way to sum it up. It was very positive with people who had the answers to any question you may have.
ReplyThank you so much Stephen for your comments. We are delighted to hear you thought the seminar had a professional 'can do' environment and that we answered all questions. We look forward to working with you in the future.
Name:Stephen Chaytow
Job Title:Interim Manager
Town:Brent
Date:29/10/2018
Service(s) Provided: Marketing and Sales, Business Advice
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Everyone who attended was very positive about the entire process. Everyone seemed to be there to get something out of it that they could use with clients etc.
ReplyThank you so much John for your comments. We are so pleased to hear you thought the seminar was positive. We look forward to working with you in the future.
Name:John Greene
Job Title:CEO
Company:Investment Info Northern Ireland
Date:26/10/2018
Service(s) Provided: Marketing and Sales
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Apart from the great ideas and the four presentations, which were excellent, it was more the network and the "lets make this happen" attitude of the people. It was the right mix of people that are going to make things happen.
ReplyThank you so much Paul for your comments. We are so happy to hear you thought the presentations were great and that we had the right mix of people. We look forward to working with you in the future.
Name:Paul Jones
Job Title:Business Growth Specialist and National Partnership Manager
Company:Action Coach Bath
Date:26/10/2018
Service(s) Provided: Marketing and Sales
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I liked the quality of the people in the room; there were potential partners for me. The event was well organised so that people were encouraged to network. I got nine good contacts, as either clients or partners, out of a room of twenty plus people.
ReplyThank you so much Paul for your comments. We are delighted to hear you thought the event was well organised. We look forward to working with you in the future.
Name:Paul Lawton
Job Title:Director
Company:Chat Heroes
Town:Wellsend
Date:26/10/2018
Service(s) Provided: Marketing and Sales
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The whole day was a background of the various tools that were available and I thought it was a very good overview. I'd certainly recommend it to Business Advisers.
ReplyThank you so much Alan for your comments. We are so pleased to hear you thought the seminar was very good and that you would recommend it. We look forward to working with you in the future.
Name:Alan Fisher
Job Title:Managing Director
Company:Cottonwood Consulting
Date:25/10/2018
Service(s) Provided: Marketing and Sales
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Enquir3 interviewed our exhibitors at the Corsham Business Show to gauge client and delegate satisfaction levels of the event. The infographic and the word cloud generator provided were great. Using a numerical score system on the reporting system gives a nice average of what's good and what needs working on, plus the further information was very useful. Enquir3 provide independent, really good information to take back to the board and the council enabling discussion about any improvements required to structure future events. As a result of the interviews conducted we will be overhauling our marketing, taking more time to plan the event, and advertising the speakers and workshops two months earlier. Our effort will be focused on reassuring future exhibitors of the audience and working to re-engage the exhibitors from this event.
Name:Stuart Pearce
Job Title:Founder
Company:SMARTech
Town:Corsham
Date:07/09/2018
Service(s) Provided: Marketing and Sales, Client Engagement Audit
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