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As Head of Marketing at Accora, I value Enquir3's systematic and thorough customer feedback methodology. Their service has effectively served as a 'temperature check' for our customer base, offering insights at an affordable cost. The detailed interview output produced by Enquir3 has not only reaffirmed our strengths but also highlighted valuable areas for improvement.
Their meticulous process has enabled us to gain insights into clients' perspectives, especially concerning our training programmes, product innovation, and customer service.
Enquir3's real-time feedback system has enabled us to take prompt action on specific customer issues or easily resolvable feedback points.
In summary, Enquir3 has not only enabled us to reflect on our service quality but also equipped us with actionable insights to improve the service we offer to customers.
One major feedback area identified was the need for more on-demand training for our products, which will be produced and rolled out in 2024.
Name:Natalie Phillips
Company:Accora
Town:Head of Marketing
Date:02/01/2024
Service(s) Provided:
As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices.
Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market.
With Enquir3's support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors.
I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.
Name:Mark Walker
Job Title:CEO
Company:VFD Pro Ltd
Date:11/04/2023
Service(s) Provided:
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us.
One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service.
If we do it again Enquir3 will be the only ones we'd go to.
ReplyEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:19/06/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Marketing & Sales, Client Engagement
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Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications.
Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way.
I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients
Name:Jackie Blaker
Job Title:Managing Director
Company:MAXX
Date:20/03/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further.
Equir3 were recommended to us by one of our mentors at Quantum and we haven’t regretted this in the slightest.
From the initial introductory call to the follow up call, Daniel was very knowledgeable, courteous, and professional. Niki was also very efficient and thorough in her correspondence and consistent information.
We would rate the process 5 out of 5 as we were inexperienced to collating this type of data
and Enquir3 made this a very comprehensive and easy project. We were given the itinerary and the process involved and all the parts both we and Enquir3 play. We were given the verbiage to contact our clients in advance of being contacted by Enquir3.
Our clients were contacted in a timely fashion and were given the time to speak through our Delivery, Value for Money, our ability to help, our communication and any improvements they would suggest. This gave our clients the time to speak openly and honestly to Enquir3 and gather important feedback for us which has proved invaluable. We would not have gained this insight without Enquir3 and with the weekly updates we were always kept informed.
We orchestrated follow up calls with the clients to discuss the feedback and, on many occasions mentioned Jo and how polite, considerate, and professional she was to speak to.
The level of communication is remarkable and such a unique opportunity for us to seek this important feedback so we could only rate this 10/10.
We look forward to working with Enquir3 again and know we are in good hands.
Name:Client details withheld
Job Title:Executive Assistant
Company:EDC Engineers
Town:
Date:17/10/2021
Service(s) Provided: Client Engagement Audit
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might highlight opportunities which we haven't had as much, but it's helped us see where we can do better with our client relationships and what we can do to help them.
Name:Catherine Jenkins
Job Title:Director
Company:Maxx Design
Town:Newbury
Date:27/01/2020
Service(s) Provided: Client Engagement
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The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards.
I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
Service(s) Provided: Client Engagement Audit, Client Engagement
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Good communication on progress throughout - very clear summaries to understand the feedback received
Name:Client details withheld
Date:07/12/2019
Service(s) Provided: Client Engagement
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
ReplyJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
Service(s) Provided:
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For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
Service(s) Provided: Client Engagement, Marketing & Sales
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I like the transparency of what you're doing. You don't come out with complicated reports, it's very straightforward. It was delivered in a very professional and personable way. It's enabled us to address issues with our members which we wouldn't have picked up otherwise.
Name:Nynke Hunter
Job Title:Head of Elevate
Company:Inspire
Town:Trowbridge
Date:12/03/2018
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
I found the session was very informative and liked the way our business was broken down bit by bit in an interesting and interactive way. This caused the team to voice their individual opinions to the team and then all come to a mutual decision about where we would like the business to go and who we should target to make it grow. Since the workshop I have noticed a vast difference in the approach the seniors have and it has created a lot more motivation within the team as an effect.
Name:A Delegate
Job Title:-
Company:-
Town:Chippenham
Date:06/03/2018
Service(s) Provided: So What? Workshop
Daniel from Enquir3 gave an interesting talk on how businesses can get real value from their existing clients and customers. He clearly knows his subject area well and can back up his conclusions with evidence from a variety of sources. Daniel revealed several surprising truths that we were unaware of and stimulated questions and discussion that were useful to everyone there.
ReplyIt was my pleasure to deliver the presentation to the 'Box Business Breakfast' networking group. It was great to see a range of local businesses so enthusiastic about engaging with not only their clients but other 'stakeholders' such as prospects and suppliers.
Name:Simon Tyler
Company:Highlight Media
Date:02/03/2018
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
I like the fact that it gave us huge insight into our customers. I liked how Daniel presented the data to us. It was easy to understand. It's been very valuable. It's enabled the business to look at what we do and change a few things which has a really positive impact. I think it's fantastic.
Name:Henrietta Brown
Job Title:Director
Company:Inspire
Town:Warminster
Date:28/02/2018
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
It was interesting to find out about what people thought about the services we offer. It will reinforce the good things we do and look at any negatives which will strengthen our service.
I thought it was very slick, very efficient, and covered all aspects; Providing the draft letters and that sort of thing. I though it was an excellent service.
Name:Julie Smith
Job Title:Head of Partnerships
Company:Inspire
Town:Chippenham
Date:23/02/2018
Service(s) Provided: Client Engagement Audit
I thought it was very professional, very customer friendly, and very clear in setting expectations. The information that we gained as a business as a result of the survey was incredibly useful, and will continue to be incredibly useful in terms of marketing and improving our service.
The feedback has certainly given us some potential improvements to our service. It's also given us an opportunity to get some very, very good testimonials as well as some case study material for marketing. I think it's probably shown us the value of asking your clients opinion and then letting them know that you've taken on board what they've said. It's really reiterated the importance of communication with your customers.
Name:Elaine Harvey
Job Title:Head of Marketing
Company:Inspire
Town:Trowbridge
Date:21/02/2018
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Webinars / Workshops
It's been very good in bringing in client feedback to us. That's going to help us move things forward in how we interact with our clients.
Name:Jade Simons
Company:Inspire
Town:Trowbridge
Date:21/02/2018
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
The information came over very well and makes it clear and concise. For me, from seeing the outcome, it was a realistic gathering of quite positive information about our membership. Getting a realistic view of what clients think. Because it's outsourced people can be more honest.
Name:Amanda Roberts
Company:Inspire
Town:Trowbridge
Date:21/02/2018
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
Following the session the team are remarkably positive and coming up with innovative ideas, so we are 'well chuffed'
Name:A Delegate
Job Title:-
Company:-
Town:Wiltshire
Date:04/02/2018
Service(s) Provided: So What? Workshop
Testing
Name:Jenny Smith
Date:23/01/2018
Service(s) Provided: