Please click here to provide your feedback

  • Our outstanding feedback
  • More great feedback
The first thing that stood out was the instant feedback we got from the interviews that happened. It was very timely and it allowed us to consider what actions we should take off the back of that rather than waiting for the full report. For me the first one gave me an insight into a situation that I wasn't aware of but that my team was aware of and hadn't really dealt with, so one phone call and one meeting after that and we've got that client back on board which is fantastic. It's allowed us to re-engage one client who could easily have gone elsewhere and there's the potential to do more with them now. There's another enquiry where we got in touch with the client and at least excused ourselves with them, and also we got some great feedback from our other clients who think we're doing a great job.
Name:John Austin-Brooks
Company:Outset UK
Date:15/08/2017
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
We’re always thrilled to have our partners showcase their expertise at our events and Enquir3 are no exception. A brilliant presentation that was very eye-opening for us and for our clients.
ReplyMany thanks - it was a great opportunity to work with the Inspire Partners.
Name:Client details withheld
Company:Inspire
Date:10/08/2017
5.05
Service(s) Provided: Webinars / Workshops
 
I've work a lot with systems and processes for my clients, and always try to remove distractions from the core business activities. The Enquir3 process not only takes large part of the daily burden of customer feedback, testimonials, and generating marketing content away from the business, but also (more importantly) ensures that it happens at all. The key element is that it is not just an impersonal, computerised 'plug and play' system. It is the ideal mix between automation and following the adage that 'people do business with people'. Original: As an operations and technology consultant, I work a lot with systems and processes for my clients, and always try to remove distractions from the core business activities. The Enquir3 process not only takes large part of the daily burden of customer feedback, testimonials, and generating marketing content away from the business, but also (more importantly) ensures that it happens at all. The key element is that it is not just an impersonal, computerised “plug and play” system. It is the ideal mix between automation and following the adage that “people do business with people”.
Name:David Hardstaff
Town:Oxon
Date:14/07/2017
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
 
The most impressive thing for me is the interviewing process, the bell curve of the lovers and the haters, but as we’re interviewing ourselves, we get to speak to everyone especially the people in the middle.
Name:Alan Fisher
Town:W Sussex
Date:11/07/2017
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
 
It's the interviewing process that makes sense for me. It just seems to defeat what you can do by post or email in that; there's an effort to make sure that contact is made and comments are gathered, and the answers are interrogated. It really give us something to work with in terms of enhancing our client relationships.
Name:Alan Fisher
Town:Horsham
Date:14/06/2017
4.35
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
From our perspective I think we're building something that's fairly unique. Obviously a lot of the things that go into the business groups operate with other businesses but I don't think there's another process that ties it all together like Enquir3.
Name:Rob Purdie
Town:Corby
Date:26/05/2017
4.85
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
I think it's a good concept aimed at accountants. It's a win win situation that accountants will benefit from as they do need to have an alternative source of income and the potential for mastermind groups and maybe the earning potential. I think the E3 process is a good process.
Name:Gary Sahota
Town:Tamworth
Date:18/05/2017
4.55
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
 
The depth, the detail, how well thought out the whole process is and the strategy for delivering everything is what really stands out for me. It isn’t wishy-washy. It is hard solid, factual stuff and it will work for any business regardless of size or sector. It worked well that there were 3 presenters. If it had been one presenter for the whole day it might have been hard work for both the presenter and the audience. I really got a huge amount out of the day, getting into the nitty gritty of the Enquir3 process. I knew what was going on at all times and by the end fully understood the enormous depth and breadth of the Enquir3 process.
ReplySimon Neath is an Accountant and Financial Controller with over 28 years’ experience helping businesses ranging from global multi-nationals to local SME’s, improve their business and financial performance. To get such positive feedback from an experienced financial and business expert is high praise indeed. Thank you, Simon, it’s great to know our day together was a success. Simon’s company, Tidy Numbers, treats their clients’ business as if it were their own, helping clients develop and thrive using effective financial systems and support. Simon advises and takes care of the finance side of his client’s business, whilst Enquir3 focus on client satisfaction to increase, referrals, cross sales and improve marketing. This makes Simon, Tidy Numbers and Enquir3 the perfect combination for any ambitious owner, keen to take their business to the next level. Steve Darnell - Director
Name:Simon Neath
Job Title:-
Company:-
Town:Northampton
Date:07/03/2017
4.85
Service(s) Provided: Customer Care Programme, Referral Mastermind Groups, Webinars / Workshops, So What? Workshop
 
The Enquir3 introductory seminar proved that this is a service that can be adapted in pitch depending on the needs and mindset of the prospect. I thought the flowchart was really good and helps demonstrate the process very clearly - absolutely cracking! The seminar venue was also good - lots of free parking and very good access from the M25, M4 and M40. I look forward to re-engaging with my clients and getting them on board with the Enquir3 processes.
Name:Peter Lisney
Job Title:-
Company:-
Town:Telford
Date:09/12/2016
4.55
Service(s) Provided: Webinars / Workshops
 
The Enquir3 Introductory Seminar gave me a better understanding of the whole system. There was a lot of information covered and so many different approaches to what you do. The main benefit is the opportunities that can arise from the surveys. Clients commissioning surveys know that they should be following up, but there's always a time issue and they quite often don't, so there is huge value in not only doing the groundwork to spot the opportunity in the first place, but also being able to offer the follow up and help them see the issues and opportunities that exist in their client base. It's very obvious that you need consultants to work with your clients, but it's also a very complimentary service for consultants to offer to their own clients too. Overall, I love the system and I 100% agree with the value of the surveys, and the cross-selling and referral opportunities that arise from them. It all makes sense and I'm very positive and optimistic about working with Enquir3 - there are so many differ
ReplyMany thanks Neil, We look forward to working with you in 2017.
Name:Neil O'Brien
Date:08/12/2016
4.05
Service(s) Provided: Customer Care Programme
 
Scroll to Top