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Apart from the great ideas and the four presentations, which were excellent, it was more the network and the "lets make this happen" attitude of the people. It was the right mix of people that are going to make things happen.
Company CommentThank you so much Paul for your comments. We are so happy to hear you thought the presentations were great and that we had the right mix of people. We look forward to working with you in the future.
Name:Paul Jones
Job Title:Business Growth Specialist and National Partnership Manager
Company:Action Coach Bath
Date:26/10/2018
5.05
Service(s) Provided: Marketing and Sales, Enquir3 Partners, Advisor Seminars
 
I liked the quality of the people in the room; there were potential partners for me. The event was well organised so that people were encouraged to network. I got nine good contacts, as either clients or partners, out of a room of twenty plus people.
Company CommentThank you so much Paul for your comments. We are delighted to hear you thought the event was well organised. We look forward to working with you in the future.
Name:Paul Lawton
Job Title:Director
Company:Chat Heroes
Town:Wellsend
Date:26/10/2018
5.05
Service(s) Provided: Marketing and Sales, Advisor Seminars
 
The whole day was a background of the various tools that were available and I thought it was a very good overview. I'd certainly recommend it to Business Advisers.
Company CommentThank you so much Alan for your comments. We are so pleased to hear you thought the seminar was very good and that you would recommend it. We look forward to working with you in the future.
Name:Alan Fisher
Job Title:Managing Director
Company:Cottonwood Consulting
Date:25/10/2018
4.55
Service(s) Provided: Marketing and Sales, Advisor Seminars
 
Enquir3 are very flexible, for example, I've only just given Niki my contacts for July and we're on 25th. She's been very patient about that. We do follow the mantra that Enquir3 gives us; First of all it allows us to get a third party view on how our customers are finding us and raising issues that the customer may not want to raise directly with us. We do take the testimonials and put them on our website and share them on social media, and we look to turn them into case studies where possible, which all gives us persuasive content to get more people to do business with us. As an agency our clients used things like Feefo and Trust Pilot, and I think things like that are good for high volume B to C type situations such as retailers looking for product feedback and to get star ratings in their google ads, but for SilverDisc which has a small number of clients, and takes on clients who are relatively low rate, e.g. our own clients may sell to 500 people a day whereas we've got 50 clients, so in our case as B to B we think that Enquir3 is a more appropriate platform to use. It's higher quality, low volume and that suites us and our needs much better.
Company CommentThank you Alan, for your kind words. Alan Perkins if the Managing Director of SilverDisc. We are deslighed to be working with SilverDisc to provide them with a Client Engagement Audit, to help them understand the views of their clients and to identify potential opportunities from people they have previously worked with. SilverDisc is a digital agency providing effective, efficient and scalable marketing for their clients.
Name:Alan Perkins
Job Title:Managing Director
Sector:Online Marketing
Company:SilverDisc
Town:Kettering
Date:25/07/2018
4.85
 
I think it gave us a very useful insight into the opinions that our clients have of us, and they were probably more honest because they were talking to someone other than us. I thought the process was controlled as we were quite hands off; Other than handing over the list of clients Enquir3 took care of the rest. It's given us an insight as to what clients think about us in a way they probably wouldn't have told us directly. It's also thrown up some common statements from the clients which has given us some action points, not just with those clients, but with others too, enabling us to improve our service offerings based on what they've said.
Company CommentThank you, David, for your kind words. David Hailey is the Partner of UHY Hacker Young (Letchworth). We are delighted to be working with UHY Hacker Young and we were especially pleased to be able to help them to gain an insight as to what clients think about them objectively and in a structured manner. UHY Hacker Young (Letchworth) work closely with clients to ensure that their services are tailored to meet your needs with efficiency, accuracy and clarity. Giving you confidence in your finances is their primary goal, whether you are a partnership, limited company, charitable organisation or an individual.
Name:David Hailey
Job Title:Partner
Sector:Accountants
Company:UHY Hacker Young (Letchworth)
Town:Letchworth
Date:11/07/2018
4.55
Service(s) Provided: Client Engagement Audit
 
Enquir3 delivered what they promised to deliver and were quite persistent in getting our clients to answer the question. I would recommend Enquir3 but would say take their advice and get them to follow through rather than trying to do it yourself, as we never did so we have not got the value out of it that we could have done.
Company CommentThank you, Mike, for your kind words. Mike Rhodes is the Director of Crispin Rhodes. We are delighted to be working with Crispin Rhodes and we were especially pleased to be able to help them to gather valuable information from their clients and contacts to improve their service. Whether you're a new employer or an established business, Crispin Rhodes HR Consultants will help and protect you every step of the way.
Name:Mike Rhodes
Job Title:Director
Sector:HR Advisors
Company:Crispin Rhodes
Town:Milton Keynes
Date:11/07/2018
4.55
Service(s) Provided: Client Engagement Audit
 
I think what was good was that Enquir3 did everything for me. I didn't have to get involved in any of the chasing. Enquir3 made it easy. It's early days but it's nice to have been able to have the feedback from our clients and it's benefited us in that we know we are doing a good job; It's given us some confidence.
Company CommentThank you, Joy, for your kind words. Joy May is the CEO of Absolute Works. We are delighted to be working with Absolute Works and we were especially pleased to be able to help them develop a thorough understanding of their service via feedback from their clients. Absolute Works make HR and Employment painless and stress free in much the same way, our team become an inherent part of the day to day running of your business.
Name:Joy May
Job Title:CEO
Sector:HR & Employment
Company:Absolute Works
Town:Kenilworth
Date:09/07/2018
5.05
Service(s) Provided: Client Engagement Audit
 
I've been having a conversation with Niki this morning with a few things we want to tweak at our end, and it's all been sorted which is really great; I'm really happy with that. The feedback Enquir3 are taking from our clients is a robust, well laid out process. I like the way that everything is done from Enquir3's end; We almost don't have to get involved at all but for giving information at the beginning, and the follow up at the end. The middle is all taken care of. We just see the emails pop up saying we have feedback. From the point of view of benefits we've received at the moment, we've had a lot more exposure through the Google reviews which is one of the two things we wanted to get out of the process. For us, finding ways to get clients to do Google reviews we've found quite hard, but the way it's been able to be tied into the Enquir3 process has saved us work and saved us hassle. Also, getting open and honest feedback from our clients is something we've struggled to do in the past, purely because of the time as we're busy and doing our work, so talking to clients and getting open and honest feedback has been difficult, but working with Enquir3 we're getting good feedback, but we're also getting open and honest feedback on areas we can improve. Talking to someone outside of Inca, people are more open and honest. We've had some glowing feedback and some really great bits with areas we can improve.
Company CommentThank you, Amy, for your kind words. Amy Russell is the Sales Administrator of Inca. We are delighted to be working with Inca and we were especially pleased to be able to help them to gain more exposure for their business through customer feedback. Inca are a team of chartered certified accountants who specialise in providing financial support to small businesses, start-ups and private individuals.
Name:Amy Russell
Job Title:Sales Administrator
Sector:Accountants
Company:Inca Caring Accounting
Town:Wantage
Date:29/06/2018
4.85
Service(s) Provided: Client Engagement Audit
 
Enquir3 carried out a Client Engagement Audit for us. What I really liked is that they are friendly and professional people who use a measured and organised approach, and understand how they can add value to a clients business. Working with Enquir3 has provided three main areas of benefit 1) We received positive customer feedback in the form of testimonials that exceeded our expectations. 2) Where customer feedback has generated constructive criticism there has been enough information provided to enable us to act on this, and improve our relationship. 3) This has enormously helped members of our team to feel more confident about their relationship with their customers. Members of our team now feel empowered to have that conversation and be more proactive with their clients. The client facing people in our business are fee earning accountants, not necessarily natural sales people, so that kind of ammunition is really powerful for them.
Company CommentThank you, Greg, for your kind words. Greg Stewart is the Head of Marketing for EFM. We are delighted to be working with EFM and we were especially pleased to be able to help them to collect quality data about their service to their customers and act upon it. EFM help companies create and execute growth plans based on professional experience, and manage funding and financial performance to maximise the value of business investments.
Name:Greg Stewart
Job Title:Head of Marketing
Sector:Part Time Financial Management for growing businesses
Company:EFM
Town:Luton
Date:29/06/2018
5.05
Service(s) Provided: Client Engagement Audit
 
I like the concept of contacting existing clients and finding out how they feel objectively. I like the feedback that we're getting from our clients. We've had some positive customer feedback and we've been able to utilise that within our marketing strategy, and when we've had negative feedback we've been able to address and resolve it.
Company CommentThank you, Oliver, for your kind words. Oliver Shevki is the Director of Convergence Communications. We are delighted to be working with Convergence Communications and we were especially pleased to be able to help them to gather feedback from customers to boost their engagement and support. Based in East Anglia, Convergence Communications is a reputable business telecoms specialist with over 60 years of experience in the industry.
Name:Oliver Shevki
Job Title:Director
Sector:Communications
Company:Convergence Communications Ltd.
Town:Newmarket
Date:28/06/2018
3.85
Service(s) Provided: Client Engagement Audit
 

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