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How to: Win Back Lost Customers

There’s a great deal mentioned about how to keep customers and customer retention but there isn’t enough on how to bring back your old customers. According to www.entrepreneur.com, they have numerous actions to be able to bring back a lost customer. The most relevant one I found was ‘Find Out Why’. This was also mentioned…
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‘Why email surveys don’t work’

Even though here it says, ‘why email surveys don’t work’, there are many ways to still make your email surveys have an impact on your customers. According to this other blog post (link below), as many as 99% of people getting email surveys can’t spare the time to go through and answer honestly. They have…
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Do you know which customer emotions drive the most spending?

Do you know which customer emotions drive the most spending? Real question is, which emotion is the most valuable? Value will be used in this blog post when talking about which emotions will make people subconsciously, spend more money. The different emotions that a customer will experience in their lifetime with businesses, has been separated…
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Seven Different Ways to Measure Customer Satisfaction

We all know that a lot of us skip that survey pop-up that appears on our screens, but we will answer those that look worth our time. Your customers will be more likely if your survey has something that the customer gets out of it. For example, I filled out a survey for Debenhams this…
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85% of consumers disregard local reviews more than 3 months old

The majority view consumption now occurs on smartphones for those aged under 55 According to the 2018 edition of BrightLocal’s Local Consumer Reviews Survey, 40% of consumers say they’d only read reviews on businesses that were written in the last two weeks. This report was taken on 1,000 adults in the United States. We can…
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How reputation became a huge ranking factor in SEO

Chris Silver smith January 22nd, 2019 Chris has been predicting Google’s next move for many years now and in some cases, he has been proven to be correct. Chris first predicted that Google would create and implement a Quality Scoring system in 2007 which has now been rated one of the best scoring systems out…
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Nearly half of users have a bad reaction to ‘not secure’ browser warnings

People using the web have recently been put off websites that have a pop up message saying ‘not secure’. John Cabot stumbled upon this after finding out that 1,324 people living in the UK don’t feel safe when seeing this message. The same survey also found that this affects brand perceptions. Since July 2018, Google…
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81% of people think less of a business if its website is outdated

New research was taken on customer satisfaction about their experiences when using a website. A survey was held on US-based respondents of 1,013 Americans. This reveals that 18-60 year olds would think poorly of a business if their website looks ‘outdated’. Something else we found that would make people turn away from certain sites is…
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Top Tips for Increasing Business Productivity

The Business Mastermind group is led by Burgis & Bullock’s Sean Farnell, supported by Enquir3’s Steve Darnell and Your Growth Partner’s David Mack. Steve Darnell has shared his 7 top tips for increasing business productivity ahead of the group’s next session at Burgis & Bullock’s Waterloo Place office in Leamington on August 22nd. Assess client…
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Effective storytelling…

Chris Goodfellow of Enterprise Nation caught up with Daniel Plowright of Enquir3 to explore the power of ‘story telling’ and finding your ‘Why’. Find out how Enterprise Nation could support your business. See Chris’s article below. Effective storytelling is the key to winning more sales Stories help business owners explain products and services to customers.…
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