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News

Effective storytelling…

Chris Goodfellow of Enterprise Nation caught up with Daniel Plowright of Enquir3 to explore the power of ‘story telling’ and finding your ‘Why’. Find out how Enterprise Nation could support your business. See Chris’s article below. Effective storytelling is the key to winning more sales Stories help business owners explain products and services to customers.…
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Inspire Workshop – 13th March

Daniel Plowright from Enquir3 recently ran an interactive workshop with InspireBiz. The workshop focused on how a business can keep customers for longer, increase their spend and generate more referrals. Here are some comments from the attendees following the event: “Some brilliant advice being taken away today, much appreciated.” “Really enjoyed the session, not all…
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Time to increase prices?

Increase prices and your profits will soar, but how do you avoid the risk of losing or upsetting clients? It’s relatively straight forward really, find out if clients are delighted with the service you provide and if they score you 5 out of 5 for ‘Value for Money’, put the price up.  Just one of the…
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It’s all a Question of Timing

Getting at the truth, especially when it comes to what clients really think, is critical if you want committed, engaged clients who stick with you, buy more from you and regularly recommend you to others. If you have been following our news articles, you will know why most ‘Customer Surveys’ are fundamentally flawed, (why the…
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Right Question – Right Time

Your customers are your best source of ‘Business Improvement Innovation’, we are going to share another secret from the world of customer feedback to explain why most companies totally screw it up, to help you get it right…  We have already explored the fact that A) most surveys fail because the people you want to hear…
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What do your clients really think…

If you are in business, your clients are, without doubt, your most valuable asset and we know it is important to find out what they think of your business; the staff they speak to, the products they receive and everything you do for them, good and bad. In theory a customer survey is quick and…
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Why did the chicken cross the road?

In business, we all need to understand what causes our customers dissatisfaction and fix the issues as a priority. What happens in practice? Your most unhappy customers are your greatest source of learning – Bill Gates If you’re like me, we are all fed up with endless and largely pointless demands on our valuable time responding…
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Testimonial from Alan Perkins

Alan Perkins from SilverDisc recently gave his feedback on the service received from Enquir3 and the Client Engagement Audit SilverDisc undertook: “Enquir3 are very flexible, for example, I’ve only just given Niki my contacts for July and we’re on 25th. She’s been very patient about that. We do follow the mantra that Enquir3 gives us;…
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Maximise Client Engagement

A lot of businesses would admit that they need to invest more time into client engagement and communicating with their clients, but they don’t really know how or where to start… Client Engagement begins by simply talking to a client; asking them about the service they have received and if there’s anything that could be…
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Testimonial from Absolute Works

Joy May from Absolute Works recently gave her feedback on the service she received from Enquir3 and said the following: “I think what was good was that Enquir3 did everything for me. I didn’t have to get involved in any of the chasing. Enquir3 made it easy. It’s early days but it’s nice to have…
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