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Delivering More Than Financial Advice

Improving Client Satisfaction, Reducing Attrition, Cross Selling and Increase Referrals Most businesses have the tools to communicate, (Website, CRM, Email Marketing, Social Media), but almost none of them communicate in a meaningful, pro-active, value add manner with existing or prospective new clients. The alternative: Client Satisfaction Interviews identify the causes of dissatisfaction.  These can then […]

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Do businesses need more advice?

The ‘Big Four’ Accountancy firms invoice more Management Consulting than Audit work. Their collective fee income now exceeds the ‘Big Four’ Management Consultancy Firms: BCG, Bain and Co, McKinsey and Accenture.  What’s stopping you doing the same? How are you addressing the challenges facing the profession? Business Owners need and want more pro-active help and

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Improving Business Performance

As the boss you juggle, delivering what you do and getting paid come first and then there’s sales, marketing, people, red tape and admin. But growing your business is important. Most business owners spend time and money on sales and marketing; websites, sales people, newsletters, social media and more… Most don’t make the time or

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The Zone of Indifference

If your customers are not singing your praises and shouting about your services; then it’s likely they’re stuck in the ‘Zone of Indifference’. This zone is somewhere in-between being a hugely satisfied customer and a hugely dissatisfied customer. Until something brilliant happens to tip them out of the ‘zone’, towards being hugely satisfied, there is

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Part 3: Review and Improve

The final part of our series looks at using your customers feedback to make business decisions and improvements with the aim of increasing customer satisfaction and retention. Collecting the feedback is only a small part of the process, the real benefit comes from how you handle the feedback afterwards and mainly, how you interact with

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