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FAQs

What is the difference between Client Engagement and Client Satisfaction?

There are many similarities between Client Engagement and Client Satisfaction, however Client Engagement is slightly more nuanced and extensive than purely the measurement of how satisfied a client is with certain criteria. In-fact Client Satisfaction and the measuring of it, is part of measuring Client Engagement, however Engagement also gauges significant other factors such as…
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What is Marketing Automation?

Marketing Automation refers to technology that can be used in order to carry out marketing tasks with little or no human input. Examples of such processes can be posting content to social media, sending mailouts or other website actions or updates. Enquir3 has developed the Testimonial Processing and Publication (TPP) process which automates the process…
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How can I integrate the results of the Client Engagement Audit into my website?

We are happy to say that we have a WordPress Testimonial plugin which allows you to display recent promoted testimonials in a responsive slider, alongside total feedback statistics such as the total amount of client recommendations. It’s very easy to install and use, to find out more go to link. Currently Enquir3 can also supply…
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What is the Client Engagement Audit?

The Client Engagement Audit (CEA) puts the focus back on your clients and what they really think about your business. By engaging with them via the CEA process you can unlock invaluable information about their experience with your business, highlighting areas for improvement, growth and in some cases, to prevent them from leaving.

What can Enquir3 do to improve my business?

Enquir3 have a multifaceted toolkit to help businesses improve their client relationships and retention. Firstly, Enquir3 will usually perform the Client Engagement Audit to properly measure how engaged your clients and customers are with your company and services. Following the results of the audit Enquir3 can assist you across either avenue: if your clients are…
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How does social media effect Client Engagement?

Social Media can be an excellent tool for engaging with your clients as it’s can allow you to instantaneously connect to and share information with anyone within your various networks and channels. You’re also able to interact with content that clients and other people in your network post, which can further boost your engagement. However,…
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How can I improve Client Engagement?

The premise of improving your Client Engagement is simple; you need to build and maintain positive relationships with your clients. The exact methods can be more complicated and will vary depending on different types of businesses, clients and circumstances. Some general ways you can aim to improve engagement with your clients is to plan and…
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Why am I losing clients?

This could be one or more of many different reasons. Besides the obvious it could be something you don’t expect, such as low client satisfaction or engagement which can often go unnoticed. If you notice that you have a decline in client retention, its best to go straight to the source and communicate with your…
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Why is my Client Engagement low?

There could be many reasons why your clients aren’t satisfied with your services or have low engagement with your outbounds. The predominant issues we find are companies having little to no outbound content or communication which has several consequences including your clients forgetting you exist or feeling like they aren’t important to you.

How can I measure Client Engagement?

The most effective method for measuring Client Engagement is to commission a third party to investigate your client relationships and communication as they will be unbiased and able to gather honest, transparent results, whereas if you go directly to your clients they may not be entirely honest or direct about your company and services. In…
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