FAQs

What is the difference between Client Engagement and Client Satisfaction?

There are many similarities between Client Engagement and Client Satisfaction, however Client Engagement is slightly more nuanced and extensive than purely the measurement of how satisfied a client is with certain criteria. In-fact Client Satisfaction and the measuring of it, is part of measuring Client Engagement, however Engagement also gauges significant other factors such as […]

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What is Marketing Automation?

Marketing Automation refers to technology that can be used in order to carry out marketing tasks with little or no human input. Examples of such processes can be posting content to social media, sending mailouts or other website actions or updates. Enquir3 has developed the Testimonial Processing and Publication (TPP) process which automates the process

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How can I integrate the results of the Client Engagement Audit into my website?

We are happy to say that we have a WordPress Testimonial plugin which allows you to display recent promoted testimonials in a responsive slider, alongside total feedback statistics such as the total amount of client recommendations. It’s very easy to install and use, to find out more go to link. Currently Enquir3 can also supply

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Why am I losing clients?

This could be one or more of many different reasons. Besides the obvious it could be something you don’t expect, such as low client satisfaction or engagement which can often go unnoticed. If you notice that you have a decline in client retention, its best to go straight to the source and communicate with your

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Why is my Client Engagement low?

There could be many reasons why your clients aren’t satisfied with your services or have low engagement with your outbounds. The predominant issues we find are companies having little to no outbound content or communication which has several consequences including your clients forgetting you exist or feeling like they aren’t important to you.

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