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What is the difference between Client Engagement and Client Satisfaction?

What is the difference between Client Engagement and Client Satisfaction?

There are many similarities between Client Engagement and Client Satisfaction, however Client Engagement is slightly more nuanced and extensive than purely the measurement of how satisfied a client is with certain criteria. In-fact Client Satisfaction and the measuring of it, is part of measuring Client Engagement, however Engagement also gauges significant other factors such as how likely they are to recommend or reuse you or your services, how likely they are to invest in or trial new services and how receptive they are to your communications.