This could be one or more of many different reasons. Besides the obvious it could be something you don’t expect, such as low client satisfaction or engagement which can often go unnoticed. If you notice that you have a decline in client retention, its best to go straight to the source and communicate with your clients to find out what issues they may be having with your service or business overall. Enquir3 offer a Client Engagement Audit service where we will contact key clients for you and collate tangible data to identify improvements that can be made in order to keep clients on board.
