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What our customers have to say...
"Finding out what works and what doesn't, fixing what doesn't, and going back for referrals. It seemed to me more logical and more likely to work, so I put that into action with my own company."
From the initial interviews across only ten clients a number of points were addressed, not bad for an investment of just a few hundred pounds.
"Finding out what clients think, working to maximise retention, referrals and cross sales and automating ‘Marketing’ as far as possible is a total no brainer, I love it.”
“We evaluated alternative providers; online, paper based, and market research companies and discovered Enquir3 provide this and much more"
“I only wish I had known about this sooner, working with Enquir3 was a superb business decision."
"Very well delivered, informative day. I was able to directly relate the information to my own business, prompting changes in our procedures for customer care."
"If you have clients and an established business, you will want to introduce the CCP to all of your clients. If you don’t have enough clients, you will want to join us."
"The Enquir3 6 Step Workshop was overall a very good day. I shall be recommending this workshop to my network of Business Advisors and the programme to my select number of clients."
"I attended a workshop on the Client Satisfaction Improvement process held in Birmingham. It was very professional with a systematic structured approach."
"From when we gave Enquir3 the data, they just got on with it and it chugged away in the background without us having to worry about it. "
"The in-depth quality of the feedback from the Customer Care Programme and the ease of use really stood out. The email updates, automatic feedback and weekly summary reports were very useful. "
"I think the Customer Care Programme is brilliant and Enquir3 made it very easy to initially engage - it was a no-brainer!"
"The Customer Care Programme brings more focus to our organisation. It allows us to praise staff's great customer service, thereby increasing office morale, as well as highlighting any service issues. "
"The Customer Care Programme was very valuable in increasing the understanding of my clients perception of our service. "
"What I liked most about the Enquir3 6 Step Workshop, was the system that has been developed to collect and process the feedback. "
"Quite simply the Enquir3 ‘Customer Care Programme’ is the most innovative, easy to set-up and most effective generator of customer feedback I have ever come across."
"It taps into an immediate need of most businesses to talk to their clients and find out what they really think of them..."
"The workshop laid out the whole client improvement programme process in an easy to understand, logical and comprehensive manner. "
"A most useful and very informative approach which provides a detailed appreciation and highly practical application of the business development opportunities "
"The presentations at the Enquir3 Introducers Seminar worked well, with three different presenters and covered a lot of detail. "
"Overall, I love the system and I 100% agree with the value of the surveys, and the cross-selling and referral opportunities that arise from them... "
"Extraordinarily proactive service. Did what you promised to do do, and did it with creativity & flair. Extremely EDGY service ( i.e. Exemplary, Distinctive, Generous, You-focussed)..."
"Great approach delivering real customer insights. It's clear that a proactive approach to gathering feedback from out customers will deliver a stream of referrals."
"Enquir3 did exactly what was promised, delivered what was promised and it was all very well done."
"Gave me an insight into my business and what my clients thought of me. As a result of the feedback, I'm changing my name, website, charges and growing my business!"
"The best thing about the Customer Care Programme is the fact that it is interactive with real dialogue, not just web-based"
"One or two things that came out meant that we could go back to our clients and have more dialogue, which made discussing new business a lot easier."
"The ease and simplicity of the Audit is the best part about the service. I was only required to provide brief contact details and the rest was done for me, saving me both time and effort on an important task"
"The Customer Care Programme is a really good tool to identify how the clients see us - what we are doing well, but more importantly how we can improve."