Enquir3 Feedback

As a client-focused agency, we are always looking for ways to strengthen our relationships and deliver more value. Working with Enquir3 for the second consecutive year has given us deep, actionable insight into how our clients perceive the service we deliver.

The client engagement review process has been incredibly valuable — not only has it validated much of what we do well, but it’s also helped uncover opportunities for us to enhance the way we support our clients. Independent, honest feedback is essential in today’s competitive landscape, and

Enquir3 makes this both achievable and impactful.

Knowing that our clients would confidently recommend us is a huge motivator for the team. It reinforces that we’re on the right path and gives us a clear narrative when showcasing our commitment to service quality, both internally and externally.

The Enquir3 team are knowledgeable, proactive, and easy to work with. Their professionalism when speaking directly with our clients reflects well on us, and the insights they generate are grounded in real conversations, not just data points.

I wouldn’t hesitate to recommend Enquir3 to other agencies or professional service providers who are serious about retaining and developing long-term client relationships.

As Head of Marketing at Accora, I value Enquir3’s systematic and thorough customer feedback methodology. Their service has effectively served as a ‘temperature check’ for our customer base, offering insights at an affordable cost. The detailed interview output produced by Enquir3 has not only reaffirmed our strengths but also highlighted valuable areas for improvement.

Their meticulous process has enabled us to gain insights into clients’ perspectives, especially concerning our training programmes, product innovation, and customer service.

Enquir3’s real-time feedback system has enabled us to take prompt action on specific customer issues or easily resolvable feedback points.

In summary, Enquir3 has not only enabled us to reflect on our service quality but also equipped us with actionable insights to improve the service we offer to customers.

One major feedback area identified was the need for more on-demand training for our products, which will be produced and rolled out in 2024.

As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices.

Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market.

With Enquir3’s support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors.

I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.

I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we’re used to getting good feedback, but it was good to get some things to improve on as well because that’s the feedback people often don’t give on a normal feedback form; they’ll give the good bits but rarely the stuff to do better so that’s useful for us.

One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service.

If we do it again Enquir3 will be the only ones we’d go to.

Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications.

Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way.

I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients

We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further.

Equir3 were recommended to us by one of our mentors at Quantum and we haven’t regretted this in the slightest.

From the initial introductory call to the follow up call, Daniel was very knowledgeable, courteous, and professional. Niki was also very efficient and thorough in her correspondence and consistent information.

We would rate the process 5 out of 5 as we were inexperienced to collating this type of data

and Enquir3 made this a very comprehensive and easy project. We were given the itinerary and the process involved and all the parts both we and Enquir3 play. We were given the verbiage to contact our clients in advance of being contacted by Enquir3.

Our clients were contacted in a timely fashion and were given the time to speak through our Delivery, Value for Money, our ability to help, our communication and any improvements they would suggest. This gave our clients the time to speak openly and honestly to Enquir3 and gather important feedback for us which has proved invaluable. We would not have gained this insight without Enquir3 and with the weekly updates we were always kept informed.

We orchestrated follow up calls with the clients to discuss the feedback and, on many occasions mentioned Jo and how polite, considerate, and professional she was to speak to.

The level of communication is remarkable and such a unique opportunity for us to seek this important feedback so we could only rate this 10/10.

We look forward to working with Enquir3 again and know we are in good hands.

Thanks once again for an excellent presentation to our members this morning on Client Engagement.

We have been running this club for 20 years and it is always good to see members hanging on your every word – I have had several requests for the slides as an aide-memoir – so well done and thank you .

The session was insightful, it did provoke thought on how we relate and communicate with our customers. I took away information which I have now acted on. I am very pleased I attended the session and recommend it.

I think the value for us is the fact that we’ve been able to quantify the value of work that we’re delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn’t be delivered to us directly. This has meant that we’ve been able to put some of those snippets of information into awards that we’ve entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We’ve also been able to feed back to our team about how we’re doing as a business and how people feel about the service we provide, and the service of team members, so it’s been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren’t fully aware of, and also a bit of a wake up where there were niggles we weren’t aware of. We also hoped it might highlight opportunities which we haven’t had as much, but it’s helped us see where we can do better with our client relationships and what we can do to help them.