Client Engagement Audit (CEA)

A 'Client Engagement Audit' is a test used to determine how well a business is performing in terms of client engagement. Satisfied and delighted clients are highly ‘engaged’ refer more and will purchase more, whereas dissatisfied clients are ‘dis-engaged’ disloyal and damage the businesses reputation.

The 'Client Engagement Audit' and appropriate follow up will deliver these quantifiable business benefits:

  • Improved Client Retention, Cross Sales and Referral Rates
  • Increased Lead Generation and Conversion Rates from Existing Marketing Activities
  • Immediate Perceived Improvement in Client Satisfaction (and Actual Over Time)

Experience shows…

  • 90%+ of clients are happy to tell Enquir3 things they won’t tell their supplier.
  • The process leads to improved client satisfaction and enhanced competitive advantage.
  • You don’t know what you don’t know, this will be hurting your business right now*.
    * 100% of audits conducted to date have identified previously unknown client dissatisfaction issues.

Client Engagement Audit, only £799* +VAT

Client Engagement Audit – Money Back Guarantee

As no-one can be sure of the full value of the process until client feedback has been analysed and the potential for business improvement established, we offer a 100% money back guarantee:

  • Enquir3 will successfully complete the audit with the majority of clients interviewed.
  • The Business will receive immediate sales and / or referral opportunities.
  • The Business will receive improvement suggestions from clients that can be used to boost profits.
  • The Business will receive highly relevant content to feed into your current marketing activities.

If the process does not deliver at least 3 out of 4 of the above, the businesses will receive a 100% refund.

A Client Engagement Audit includes the following:

  1. The email template, sent to make clients aware Enquir3 will be calling on behalf of the business.
  2. Enquir3 conduct Client Engagement Interviews (max. 10 attempts to contact / interview each client)
  3. Email notification to relevant personnel with full detail every time an interview is successfully completed.
  4. Weekly status update with full detail of the results of all Audit interviews.
  5. Full review on completion. An expert Business Advisor will demonstrate to the client how their client feedback can be used to deliver:

a. Improved Client Retention.
b. Increased Sales and Profits from existing clients.
c. Increased Referrals from clients and other introducers
d. Improved Lead Generation AND Conversion rates.
e. Improved operations => lower cost and more efficient

£399 +VAT
Comes with a 100% money back guarantee

Wayne Palmer from Peterborough

To find out more call us on 0207 100 5180 or give us your contact details and we will call you to discuss