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Enquir3 Client Engagement Audit was simple to implement and proved hugely beneficial. The feedback provided great insight and it was also nice to get some positive vibes in the office for our staff. One or two improvement suggestions meant that we could go back to our clients and have more dialogue, which made discussing new business a lot easier.
ReplyThank you for your comments Heather, its very beneficial and rewarding for us to hear back from our clients. Heather Start is an employee benefits specialist and the Director of Gemelli Employee Benefits, who offer flexible, tax efficient ways to help employees and employers with in-house tailored Employee Benefits packages to suit culture and business objectives. Thank you again Heather, we really appreciate your words of support and encouragement.
Name:Heather Start
Job Title:-
Company:-
Town:Wood Green
Date:25/03/2019
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups, So What? Workshop
 
The whole Enquir3 process is pure genius. It is entirely logical and makes total sense. As soon as Burgis and Bullock have the full system operational with our testimonials and case studies working on our website, we aim to introduce it to our clients.” “Finding out what clients think, working to maximise retention, referrals and cross sales and automating ‘Marketing’ as far as possible is a total no brainer, I love it.
ReplySean Farnell is a Partner with Multi-award winning Chartered Accountants and Business Advisors, Burgis & Bullock. Most accountants focus on financial history, Sean and the team at Burgis and Bullock focus on the future; the growth and prosperity of their clients. Sean, thank you so much, your words of support and encouragement, are really appreciated.
Name:Sean Farnell
Company:Burgis & Bullock
Date:25/03/2019
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
It was well organised. It was a great day, well worth attending I took lots away from the event. I think I came across four business systems that will help my business a great deal, but the main thing is it will help my business as it's helping other people's businesses be better which is a win win situation all around; it will create more business for the providers and for the clients it will help.
ReplyThank you so much Charles for your comments. We are so pleased to hear you thought the seminar well organised and was a great day. We look forward to working with you in the future.
Name:Charles McClelland
Job Title:Business Advisor
Company:ICON Business Solutuions
Town:Uxbridge
Date:25/03/2019
5.05
Service(s) Provided: Marketing and Sales, Business Advice
 
The presentations were good and I also think, from a personal perspective, the people in the room were of interest to me from a business relationships standpoint. I wanted to meet some new connections and learn a bit more, and I certainly achieved that.
ReplyThank you so much Robin for your comments. We are so pleased to hear you thought the presentations were good. We look forward to working with you in the future.
Name:Robin Thomson
Job Title:Business Development Director
Company:Clear Insurance
Town:Leamington Spa
Date:25/03/2019
5.05
Service(s) Provided: Marketing and Sales, Business Advice
 
I thought it was all very professional and the communication, mostly with Niki, was always very consistent; she was sending all of the emails, and the communications that I was promised all came on time. Everything was as per what I had been told; it was just the professionalism of the whole thing. There was no dropping the ball at all, about anything. I used Enquir3 on a recommendation, and advice, from John Green who recommended that I do it in order to get an insight into what our clients really thought of us, rather than making assumptions, and he had told me we would get that. I was sceptical at first because I didn't think I needed to ask them, but it was extremely useful as some of the insights were confirmations of what we do and how and why, but there were subtleties about the service and how we do it that we found enlightening, and that I don't think I would have found out about if we hadn't done it through a third party. The way in which it's benefited us is that John Green did a debrief with me in detail about honing in on the three to four absolutely key observations of our clients that came through, that we needed to take action about. He took me through it personally, so the benefit really was that I was then forearmed for my next meeting with those individuals. I obviously thanked them for taking part, but then had to acknowledge with them in our next meeting that I'd taken cognisance with their feedback and was able to debate with them on the points they felt needed attention; it exposed some strengths in many long term relationships which you don't get in day to day dealing as they're concerned with getting on with projects. You get more depth, especially with such a professionally conducted survey. A lot of people do Survey Monkey type things, but they don't really get to the crux at all. Certainly my clients were impressed with the depth, and the level of professionalism, that Enquir3 demonstrated in their interview technique.
Name:Ian Bennington
Job Title:Director
Company:Part Two Design
Town:Belfast
Date:25/03/2019
5.05
Service(s) Provided: Client Engagement Audit
 
Everything is so smooth and easy to do; I just have to send an email with details of who we want feedback from and it's just done. For the cases we've had it's been about the case studies for the BMG mastermind group. It's helped us to obtain the feedback that we needed from these clients in an impartial way so that we get an honest answer. In general everything has been pretty positive. The results confirm that what we're doing is the way people like it to be done.
Name:Mike Kilby
Job Title:Director
Company:Xynics
Town:Northampton
Date:25/03/2019
5.05
Service(s) Provided:
 
For us, it was a big decision relying on Enquir3 as a third party to engage directly with our clients and I was a bit skeptical to start with, but Dan put my mind at rest and we ended up getting some really fascinating feedback. On the whole, the comments were really positive, but there were also some improvement suggestions that were useful to go back to the team with. It made the negatives easy to discuss and the people have reacted better here because it wasn't me saying it, it was our clients, through an independent third party, so that was definitely more efficient. We are a manufacturer and work to the ISO9001 quality system standard, so how we book things in, schedule things for customers etc - we have a whole system for what we do and how we do it. In 2015, they added potential risk, which means we need to risk assess our internal and external potential risks as well. Part 9.1.2 details customer satisfaction - how you interact with clients and identify potential risk, so this ties in really well. So for example, an identifiable risk within customer bases might be poor delivery time, so you would need to have a strategy for improving that. As we're so busy, it's easy to get lost in the day to day running of the business, which makes this really valuable for highlighting what needs to be worked on. Every company that is ISO9001:2015 accredited needs to prove client satisfaction now, so this is a really efficient way of doing this.
Name:Duncan Game
Job Title:Managing Director
Company:IEW
Date:19/03/2019
5.05
Service(s) Provided: Client Engagement Audit
 
The contact we have with Niki is quite personal; you feel like you're dealing with a person not just a review platform, and that really helps as it keeps us quite engaged in the review process. It's being used for a client of ours who wanted it for some qualitative review feedback that could be used for things like testimonials, and give more depth rather than just a star rating on a website, and it's the feedback and the detail that they really look for. They do get the feedback and I believe they do act upon it so it is helping them to improve their processes. The positive feedback they get gives us website content in the form of testimonials which display how happy clients are with the service which helps to generate more clients in the future. Niki's been great, and quite personable.
Name:Client details withheld
Date:07/02/2019
4.85
Service(s) Provided:
 
The service provided by Enquir3 was very professional, and it was very efficient. Particularly when it comes to the one survey they did for the team; it was first class and gave us some very invaluable insight into the team which has influenced how we do things.
Name:James Mallender
Company:The Legal Director
Date:28/01/2019
4.55
Service(s) Provided: Client Engagement Audit
 
It was just so easy in that Enquir3 just looked after the whole process for us and we didn't really have to get involved. The process greatly benefited us because we didn't' realise that some clients were unhappy, and as a result we've put some things into place because of that.
Name:Junior Simmonds
Company:Safpro
Date:16/11/2018
4.85
Service(s) Provided: Marketing and Sales, Client Engagement Audit, Business Advice, Marketing & Sales
 
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