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As Head of Marketing at Accora, I value Enquir3's systematic and thorough customer feedback methodology. Their service has effectively served as a 'temperature check' for our customer base, offering insights at an affordable cost. The detailed interview output produced by Enquir3 has not only reaffirmed our strengths but also highlighted valuable areas for improvement.
Their meticulous process has enabled us to gain insights into clients' perspectives, especially concerning our training programmes, product innovation, and customer service.
Enquir3's real-time feedback system has enabled us to take prompt action on specific customer issues or easily resolvable feedback points.
In summary, Enquir3 has not only enabled us to reflect on our service quality but also equipped us with actionable insights to improve the service we offer to customers.
One major feedback area identified was the need for more on-demand training for our products, which will be produced and rolled out in 2024.
Name:Natalie Phillips
Company:Accora
Town:Head of Marketing
Date:02/01/2024
Service(s) Provided:
As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices.
Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market.
With Enquir3's support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors.
I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.
Name:Mark Walker
Job Title:CEO
Company:VFD Pro Ltd
Date:11/04/2023
Service(s) Provided:
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us.
One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service.
If we do it again Enquir3 will be the only ones we'd go to.
ReplyEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:19/06/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Marketing & Sales, Client Engagement
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Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications.
Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way.
I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients
Name:Jackie Blaker
Job Title:Managing Director
Company:MAXX
Date:20/03/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further.
Equir3 were recommended to us by one of our mentors at Quantum and we haven’t regretted this in the slightest.
From the initial introductory call to the follow up call, Daniel was very knowledgeable, courteous, and professional. Niki was also very efficient and thorough in her correspondence and consistent information.
We would rate the process 5 out of 5 as we were inexperienced to collating this type of data
and Enquir3 made this a very comprehensive and easy project. We were given the itinerary and the process involved and all the parts both we and Enquir3 play. We were given the verbiage to contact our clients in advance of being contacted by Enquir3.
Our clients were contacted in a timely fashion and were given the time to speak through our Delivery, Value for Money, our ability to help, our communication and any improvements they would suggest. This gave our clients the time to speak openly and honestly to Enquir3 and gather important feedback for us which has proved invaluable. We would not have gained this insight without Enquir3 and with the weekly updates we were always kept informed.
We orchestrated follow up calls with the clients to discuss the feedback and, on many occasions mentioned Jo and how polite, considerate, and professional she was to speak to.
The level of communication is remarkable and such a unique opportunity for us to seek this important feedback so we could only rate this 10/10.
We look forward to working with Enquir3 again and know we are in good hands.
Name:Client details withheld
Job Title:Executive Assistant
Company:EDC Engineers
Town:
Date:17/10/2021
Service(s) Provided: Client Engagement Audit
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might highlight opportunities which we haven't had as much, but it's helped us see where we can do better with our client relationships and what we can do to help them.
Name:Catherine Jenkins
Job Title:Director
Company:Maxx Design
Town:Newbury
Date:27/01/2020
Service(s) Provided: Client Engagement
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The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards.
I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
Service(s) Provided: Client Engagement Audit, Client Engagement
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Good communication on progress throughout - very clear summaries to understand the feedback received
Name:Client details withheld
Date:07/12/2019
Service(s) Provided: Client Engagement
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
ReplyJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
Service(s) Provided:
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For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
Service(s) Provided: Client Engagement, Marketing & Sales
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The information provided in the Referral Mastermind Group launch event was clear and precise. It was good quality- not wish washy like at some events. I can clearly see the opportunity and the benefit in it and all the business practice made good sense.
Name:Tadhgh Martin
Date:08/09/2017
Service(s) Provided: Referral Mastermind Groups
The speakers were excellent at the Referral Mastermind Launch event
I wasn't expecting that format. It's always good to go and remind yourself of what you are supposed to be doing! I feel invigorated and refreshed - it was really good content. I was initially a little nervous because although we do PR, we also cover marketing and some of our competitors were there. This point was raised by another delegate and the explanation from Sean was totally sound and put me at ease immediately - with approximately 10,000 referral prospects available, there are more than enough to go round! I can really see the value in it.
Name:Hannah Gash
Date:08/09/2017
Service(s) Provided: Referral Mastermind Groups
Rather than just the so called 'get feedback', it's the full circle. It's the opportunity to develop that further and use Enquir3s skills to obtain referrals, testimonials and create case studies. The benefits are that I've got real time testimonials that will be going on my website. Bigger than that, I think because it's independent people are more honest which allows me to improve anything that they feel is bothering them. There's one particular customer who I struggled to get any feedback from, not that we're not doing a great service, she'd let us know if there's anything we need to improve, but the feedback that came back from her was unreal; It was really pleasing. We've got a couple of one off extra works as a result. I'm also sending out thank you cards with boxes of sweets that Enquir3 suggested. What I'll be doing myself as a follow up is, when I go around with those sweets, asking if they do have any referrals.
Name:Wayne Palmer
Company:Ecocleen
Town:Peterborough
Date:24/08/2017
Service(s) Provided: Client Engagement Audit, Customer Care Programme
The first thing that stood out was the instant feedback we got from the interviews that happened. It was very timely and it allowed us to consider what actions we should take off the back of that rather than waiting for the full report. For me the first one gave me an insight into a situation that I wasn't aware of but that my team was aware of and hadn't really dealt with, so one phone call and one meeting after that and we've got that client back on board which is fantastic. It's allowed us to re-engage one client who could easily have gone elsewhere and there's the potential to do more with them now. There's another enquiry where we got in touch with the client and at least excused ourselves with them, and also we got some great feedback from our other clients who think we're doing a great job.
Name:John Austin-Brooks
Company:Outset UK
Date:15/08/2017
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We’re always thrilled to have our partners showcase their expertise at our events and Enquir3 are no exception. A brilliant presentation that was very eye-opening for us and for our clients.
ReplyMany thanks - it was a great opportunity to work with the Inspire Partners.
Name:Client details withheld
Company:Inspire
Date:10/08/2017
Service(s) Provided: Webinars / Workshops
I've work a lot with systems and processes for my clients, and always try to remove distractions from the core business activities. The Enquir3 process not only takes large part of the daily burden of customer feedback, testimonials, and generating marketing content away from the business, but also (more importantly) ensures that it happens at all.
The key element is that it is not just an impersonal, computerised 'plug and play' system. It is the ideal mix between automation and following the adage that 'people do business with people'.
Original:
As an operations and technology consultant, I work a lot with systems and processes for my clients, and always try to remove distractions from the core business activities. The Enquir3 process not only takes large part of the daily burden of customer feedback, testimonials, and generating marketing content away from the business, but also (more importantly) ensures that it happens at all.
The key element is that it is not just an impersonal, computerised “plug and play†system. It is the ideal mix between automation and following the adage that “people do business with peopleâ€.
Name:David Hardstaff
Town:Oxon
Date:14/07/2017
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
The most impressive thing for me is the interviewing process, the bell curve of the lovers and the haters, but as we’re interviewing ourselves, we get to speak to everyone especially the people in the middle.
Name:Alan Fisher
Town:W Sussex
Date:11/07/2017
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
It's the interviewing process that makes sense for me. It just seems to defeat what you can do by post or email in that; there's an effort to make sure that contact is made and comments are gathered, and
the answers are interrogated. It really give us something to work with in terms of enhancing our client relationships.
Name:Alan Fisher
Town:Horsham
Date:14/06/2017
Service(s) Provided: Client Engagement Audit, Customer Care Programme
From our perspective I think we're building something that's fairly unique. Obviously a lot of the things that go into the business groups operate with other businesses but I don't think there's another process that ties it all together like Enquir3.
Name:Rob Purdie
Town:Corby
Date:26/05/2017
Service(s) Provided: Client Engagement Audit, Customer Care Programme
I think it's a good concept aimed at accountants. It's a win win situation that accountants will benefit from as they do need to have an alternative source of income and the potential for mastermind groups and maybe the earning potential. I think the E3 process is a good process.
Name:Gary Sahota
Town:Tamworth
Date:18/05/2017
Service(s) Provided: Client Engagement Audit, Webinars / Workshops