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As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices. Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market. With Enquir3's support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors. I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.
Company:VFD Pro Ltd
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us. One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service. If we do it again Enquir3 will be the only ones we'd go to.
ReplyEmma, thank you for your extremely positive feedback.
Job Title:Head of Growth & Client Services
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Marketing & Sales, Client Engagement
Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications. Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way. I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients
Job Title:Managing Director
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further. Equir3 were recommended to us by one of our mentors at Quantum and we haven’t regretted this in the slightest. From the initial introductory call to the follow up call, Daniel was very knowledgeable, courteous, and professional. Niki was also very efficient and thorough in her correspondence and consistent information. We would rate the process 5 out of 5 as we were inexperienced to collating this type of data and Enquir3 made this a very comprehensive and easy project. We were given the itinerary and the process involved and all the parts both we and Enquir3 play. We were given the verbiage to contact our clients in advance of being contacted by Enquir3. Our clients were contacted in a timely fashion and were given the time to speak through our Delivery, Value for Money, our ability to help, our communication and any improvements they would suggest. This gave our clients the time to speak openly and honestly to Enquir3 and gather important feedback for us which has proved invaluable. We would not have gained this insight without Enquir3 and with the weekly updates we were always kept informed. We orchestrated follow up calls with the clients to discuss the feedback and, on many occasions mentioned Jo and how polite, considerate, and professional she was to speak to. The level of communication is remarkable and such a unique opportunity for us to seek this important feedback so we could only rate this 10/10. We look forward to working with Enquir3 again and know we are in good hands.
Name:Client details withheld
Job Title:Executive Assistant
Service(s) Provided: Client Engagement Audit
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might highlight opportunities which we haven't had as much, but it's helped us see where we can do better with our client relationships and what we can do to help them.
Service(s) Provided: Client Engagement
The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards. I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Service(s) Provided: Client Engagement Audit, Client Engagement
Good communication on progress throughout - very clear summaries to understand the feedback received
Name:Client details withheld
Service(s) Provided: Client Engagement
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
ReplyJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Job Title:Marketing Manager
Company:SMARTech energy Ltd
For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Service(s) Provided: Client Engagement, Marketing & Sales
A lot of the feedback we've had has been very good and reinforced what we hoped they'd say, but it's also given us nuggets from one or two clients that we weren't aware of, so it's improved our relationship with them. It's also reinforced some elements of our internal culture and how we do things. I'd used Enquir3 with a previous firm and saw the benefits there of spotting clients likely to leave. The reason I was able to get the budget for it is that it helps to support one of our key aims for this year which is quality of service. So far we've targeted clients we know fairly well or work with comprehensively. I want to target newer clients, and if I'm being frank I'm looking for people who don't like what we do and can give us more constructive feedback to help us deal with what their issues are, and work with them better, or perhaps discover that we're not the right firm for them and we'll be aware they're moving on. Hopefully the former. I like that Enquir3 give us the warts and all almost straight away, rather than waiting until the end of the week to get a summary, which allows me to pass more information on to our team and to make my request to them to go and phone the clients so we can follow up where appropriate.
ReplyJohn, thank you for your positive comments. It's great to see the benefits coming through in terms of enhancing client relationships and improved client retention.
Job Title:Commercial Manager
Company:Abel & Imray
Service(s) Provided: Customer Care Programme
The Enquir3 introductory seminar proved that this is a service that can be adapted in pitch depending on the needs and mindset of the prospect. I thought the flowchart was really good and helps demonstrate the process very clearly - absolutely cracking! The seminar venue was also good - lots of free parking and very good access from the M25, M4 and M40. I look forward to re-engaging with my clients and getting them on board with the Enquir3 processes.
The Enquir3 Introductory Seminar gave me a better understanding of the whole system. There was a lot of information covered and so many different approaches to what you do. The main benefit is the opportunities that can arise from the surveys. Clients commissioning surveys know that they should be following up, but there's always a time issue and they quite often don't, so there is huge value in not only doing the groundwork to spot the opportunity in the first place, but also being able to offer the follow up and help them see the issues and opportunities that exist in their client base. It's very obvious that you need consultants to work with your clients, but it's also a very complimentary service for consultants to offer to their own clients too. Overall, I love the system and I 100% agree with the value of the surveys, and the cross-selling and referral opportunities that arise from them. It all makes sense and I'm very positive and optimistic about working with Enquir3 - there are so many differ
ReplyMany thanks Neil, We look forward to working with you in 2017.
Service(s) Provided: Customer Care Programme
The presentations at the Enquir3 Introductory Seminar worked well, with three different presenters and covered a lot of detail. The system tools provide the means to get in front of people as a good ice-breaker to start doing business and then up-sell other services. I look forward to implementing new processes as I introduce this system to my clients.
Service(s) Provided: Customer Care Programme, Webinars / Workshops
The Enquir3 Introductory Seminar was very thoroughly prepared, with a lot of information and a lot of reference material. I was very impressed with the presentation - it was so enthusiastic and detailed. I really enjoyed the workshop, I think this process is interesting and exciting and I look forward to seeing where it goes.
The Enquir3 6 Step Workshop involved a very open discussion, in which the presenters were very forthright about all the details that make up this process. There is no doubt about the amount of imagination, thought and innovation that has gone into it the whole idea. It taps into an immediate need of most businesses to talk to their clients and find out what they really think of them - straight for the jugular in some ways! It was very interesting and relevant and the idea is absolutely brilliant. This should be done as a standard by every consultant and agency.
Service(s) Provided: Client Engagement Audit, Webinars / Workshops, So What? Workshop
I thought the Enquir3 6 Step Workshop was very well presented with a lot of information. The use of good graphics meant that it was easy to follow and there were two or three presenters, which provided more interest. The venue was good and the other delegates were also very positive. I have already recommended this workshop to other Business Advisors and the process to my clients. I look forward to introducing more business owners to Enquir3 in the future.
Town:Lytham St Annes
Service(s) Provided: Customer Care Programme, Webinars / Workshops, So What? Workshop
I went to the Enquir3 Introductory Seminar primarily to learn more about the referral partnerships side of the process, because I am already up to speed regarding the value of the client satisfaction interviews. It was a good presentation, with a variety of different speakers to keep everyone interested. The venue was good and centrally located for people travelling from most areas of the country. I already have a list of contacts that I want to introduce this to and I look forward to working with Enquir3 and learning more.
What I liked most about the Enquir3 Introductory Seminar, was the system that has been developed to collect and process the feedback. I am particularly interested in finding out more about the referral side, because that's what I specialise in. I would recommend this to other Business Advisors as an add-on to their current offering.
The strategy and thinking behind the system. I believe it is THE best marketing methodology on the planet. The MD of Avensure agrees.
ReplyBob, thank you for your kind words. Businesses are seeing impressive results by implementing the Enquir3 methodology. Long may it continue.
Service(s) Provided: Referral Mastermind Groups, Customer Care Programme, Webinars / Workshops
The Enquir3 Introductory Seminar provided above all, a tremendous volume of content. There was a very good crowd of people, with lots of hints, tips and giveaways that were very useful. The process is common sense and not highly technical, but it's very unlikely to happen unless it's outsourced to Enquir3. The content was all about Reputation Management and Social Proof. As my business is all about content planning, it was a perfect fit, so it was great to take part in a workshop and come away already knowing who I was going to introduce it to. My first client pilot is due to start next week, and with two more pilots in discussion too, I look forward to seeing the results.