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The service provided by Enquir3 was very professional, and it was very efficient. Particularly when it comes to the one survey they did for the team; it was first class and gave us some very invaluable insight into the team which has influenced how we do things.
Name:James Mallender
Company:The Legal Director
Date:28/01/2019
4.55
Service(s) Provided: Client Engagement Audit
 
Enquir3 made it easy for me as a consultant to recommend the client engagement process to my clients, because of their level of understanding; the fact that they know what they're doing and they can demonstrate easily how it would benefit us. I was able to reassure my clients that Enquir3 make it really easy for them not to fail, from the ease of the system, to the ready-made templates, someone is there to hold your hand all the way. We have completed two projects so far and they have both been completely different experiences. One client already knew they had a problem but had no evidence, but as a result of their client satisfaction interviews their clients told them, and they then had to act. The customer had over-promised on customer service and knew they would be under delivering, and as a result of the client research they were able to pare back what they were promising, enabling them to focus more on their market differentiation which they can fulfill, rather than throw everything at it. The other project largely came down to customer service. They definitely knew they weren't fulfilling the needs of their clients, but they were not sure of the impact that was having on their business. This client research helped them realise how detrimental their current logistics and operational structure was, which meant these aspects were then nudged up the priority list and enabled them to have more grasp on the changes necessary. We all know the devastating effects unhappy clients can have on a business, but it helps greatly to be able to study the evidence in order to provide the solutions required to change. I specialise in strategic marketing for clients i.e. ROI, which you can't do unless you have a full understanding of why customers buy; which makes this data analysis absolutely critical. This is the key mapping tool that I need to work effectively with my clients.
Company CommentFirstly Helen, thank you for taking the time to give us your valuable feedback. We’re looking forward to working with you and your clients in the future and to tailoring our service to exactly meet your needs. Helen Forsyth is Find a Creative Pro’s Strategy Director. Find a Creative Pro is a team of creative and marketing professionals with a proven history of success. Their no-nonsense approach and eye for detail ensures their client’s marketing results in increased sales. Find a Creative Pro commissioned Enquir3 to carry out engagement surveys with two clients. This process has helped Find a Creative Pro identify areas of weakness within their clients’ operations which can now be addressed. With this intelligence, Helen and her team can develop the necessary strategic marketing plans and provide an increased ROI (return on investment) to her clients.
Name:Helen Forsyth
Date:26/11/2018
5.05
Service(s) Provided: Marketing and Sales, Client Engagement Audit, Client Engagement, Business Advice, Marketing & Sales
 
It was just so easy in that Enquir3 just looked after the whole process for us and we didn't really have to get involved. The process greatly benefited us because we didn't' realise that some clients were unhappy, and as a result we've put some things into place because of that.
Name:Junior Simmonds
Company:Safpro
Date:16/11/2018
4.85
Service(s) Provided: Marketing and Sales, Client Engagement Audit, Business Advice, Marketing & Sales
 
Fantastic Masterclass!The main thing I came away with was that, while marketing is important, we have lots of existing customers and we should spend time understanding what they want and need, and being more proactive in developing our relationships with them. I gained ideas as to how we can build our current relationship with our clients. If people have had really really bad service they'll tell you, or if they've had really really good service they'll say something, but the ones in the middle often don't bother, but if you talk to them it can be really good to get those insights. Thanks again.
Company CommentThank you so much Chichi for your comments. We are so pleased to hear you thought the seminar was fantastic. We look forward to working with you in the future.
Name:Chichi Eruchalu
Company:Enterprise Nation
Date:08/11/2018
5.05
Service(s) Provided: Marketing and Sales, Enquir3 Partners, Business Advice, Marketing & Sales
 
I liked the numbers that were in the room i.e. it wasn't a huge gathering, it was a room in which there was an opportunity to have a conversation with lots of different people, but also for that conversation to be a discussion at times, with a number of people, which wouldn't have worked if it was a larger crowd.
Company CommentThank you so much Gerard for your comments. We are so pleased to hear you thought the seminar had the right number of people to work. We look forward to working with you in the future.
Name:Gerard Duggan
Job Title:Director
Company:Utilitrack
Date:01/11/2018
5.05
Service(s) Provided: Marketing and Sales, Advisor Seminars, Business Advice, Marketing & Sales
 
There were lots of interesting and quite dynamic presentations. the thing that particularly stood out for me was the opportunities around the Virtual Finance Director. I went for a whole range of things, but mainly to find out more about Virtual Finance Director and Risk Dashboard I came away with a whole range of opportunities in terms of business advisory.
Company CommentThank you so much Mike for your comments. We are so pleased to hear you thought there were lots of interesting and dynamic presentations. We look forward to working with you in the future.
Name:Mike O'Connor
Company:Business Advisor
Date:01/11/2018
4.55
Service(s) Provided: Marketing and Sales, Business Advice, Advisor Seminars
 
It was well organised. It was a great day, well worth attending I took lots away from the event. I think I came across four business systems that will help my business a great deal, but the main thing is it will help my business as it's helping other people's businesses be better which is a win win situation all around; it will create more business for the providers and for the clients it will help.
Company CommentThank you so much Charles for your comments. We are so pleased to hear you thought the seminar well organised and was a great day. We look forward to working with you in the future.
Name:Charles McClelland
Company:ICON Business Solutuions
Date:01/11/2018
5.05
Service(s) Provided: Marketing and Sales, Business Advice, Advisor Seminars
 
The presentations were good and I also think, from a personal perspective, the people in the room were of interest to me from a business relationships standpoint. I wanted to meet some new connections and learn a bit more, and I certainly achieved that.
Company CommentThank you so much Robin for your comments. We are so pleased to hear you thought the presentations were good. We look forward to working with you in the future.
Name:Robin Thomson
Company:Clear Insurance
Date:29/10/2018
5.05
Service(s) Provided: Marketing and Sales, Business Advice, Advisor Seminars
 
It was a very professional 'can do' environment and I enjoyed that. That's the best way to sum it up. It was very positive with people who had the answers to any question you may have.
Company CommentThank you so much Stephen for your comments. We are delighted to hear you thought the seminar had a professional 'can do' environment and that we answered all questions. We look forward to working with you in the future.
Name:Stephen Chaytow
Date:29/10/2018
4.85
Service(s) Provided: Marketing and Sales, Business Advice, Advisor Seminars
 
Everyone who attended was very positive about the entire process. Everyone seemed to be there to get something out of it that they could use with clients etc.
Company CommentThank you so much John for your comments. We are so pleased to hear you thought the seminar was positive. We look forward to working with you in the future.
Name:John Greene
Job Title:CEO
Company:Investment Info Northern Ireland
Date:26/10/2018
4.35
Service(s) Provided: Marketing and Sales, Advisor Seminars
 

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