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Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Name:Ruth Woods
Company:Wyrebank
Town:Preston
Date:29/02/2016
5.05
 
It was all very good. I had limited knowledge and came with the objective of understanding the whole process, which was achieved. The facilities at the venue were also very good.
Name:Martyn Keates
Town:Camberley
Date:29/02/2016
4.85
Service(s) Provided: Customer Care Programme (CCP), Enquir3 Partners, Workshop (End User), Workshop (So What?)
 
Dan described business activities that are seen by businesses as essentially qualitative, and make then quantitative to prove that some activities are more worth doing than others.
Name:Simon Tyler
Town:Box
Date:12/02/2016
4.85
 
The workshop laid out the whole client improvement programme process in an easy to understand, logical and comprehensive manner. Notable was the link between outputs and outcomes, i.e how to employ client feedback in strategic and tactical planning and how this can lead to directly to increasing bottom line profits and shareholder value.
Name:Peter Lisney
Town:Eastleigh
Date:01/02/2016
5.05
Service(s) Provided: Workshop (End User)
 
Much more in depth than anticipated, as its simplicity was one of my concerns. Both Steve and Dan were very knowledgeable and passionate about their product/service which helped us to explore the possibilities of their service.
Name:Jame Henesey
Town:Reading
Date:01/02/2016
4.85
Service(s) Provided: Customer Care Programme (CCP), Workshop (End User)
 
Very well delivered, informative day. I was able to directly relate the information to my own business, prompting changes in our procedures for customer care.
Name:Carly Donovan
Town:Highworth
Date:01/02/2016
5.05
Service(s) Provided: Customer Care Programme (CCP), Workshop (End User)
 
The training session was both interesting and inspirational! Great mix of delegates working in diverse markets, with completely different backgrounds. Exciting to see how we can all use the customer care technology to make massive improvements for our clients. The pace was fast, and a lot of content was covered, so the day was exceptional value. The take-away presentation materials completed the package, so we could all hit the ground running!
Company CommentThank you Carole for all the positive comments you made within and about our first ever workshop introducing the “Enquir3 Business Improvement Programme”. The workshop exceeded all our expectations and we are glad that you and all other attendees found it to be a worthwhile investment of your time and can see the return, not only financially but in client satisfaction and subsequent retention. Carole Houston is a specialist in PR and Business Communications, the reason for attending was to see exactly how the program could be embedded into her clients’ businesses seamlessly and with instant and quantifiable results. It is really great to know we were able to show the versatility of the system and how it would work in practice. When it comes to providing hands-on advice and assistance to SMEs, we cannot think of a better proponent than Carole to put together a Business Improvement Package for potential clients in the commercial design marketplace. We look forward to working together to improve cli
Name:Carole Houston
Town:Lytham St Annes
Date:05/01/2016
5.05
Service(s) Provided: Workshop (End User)
 
This was a great training session that provided a valuable overview of the Customer Care Programme and how it all fits together. Highlighting the benefits to a client taking this on board for their business and the comprehensive infrastructure that supports the process from end to end. A must session for anyone who is thinking of consulting in this domain or for an organisation considering this programme for their business.
Company CommentNow that is what we call a strong testimonial! Paul is the brains behind NN coNNect, the No1 networking group in Northants, boasting 120+ members. Paul attended the workshop recently with a view to piloting the system with some of his members. The workshop shows, with examples, how your clients will be happy to tell us things they won’t tell you. The system provides instant, short term and long term benefits by improving client retention and increasing referral rates. We are glad that Paul feels his members will benefit from the integration of the Enquir3 process.
Name:Paul Green
Town:Wellingborough
Date:24/12/2015
4.85
Service(s) Provided: Workshop (End User)
 
I attended a workshop on the Client Satisfaction Improvement process held in Birmingham. It was very professional with a systematic structured approach. Focused towards real businesses in the real world which now improves my 'toolbox' when dealing with clients. Would highly recommend attendance for any Director wanting to improve any aspect of their business. We all learn something everyday but this was a real Education. Well done to Steve & Dan!
Company CommentThank you Keith, although we are sure the day would still have been successful if Steve and Dan were elsewhere! We use some really clever technology to automate and simplify the process which makes execution extremely easy and cost effective. This means you and your clients benefit from instant quantifiable results as well as short, medium and long term ones. Keith is Head of the Hospitality Division for Enquir3. He has been in the Pub, Restaurant and Hotel sectors, a mixture of branded and non-branded businesses, all of his working life. He has been immersed in the process of achieving complete customer satisfaction when providing business advice to the SME market. Keith is particularly interested with how we refine it from B2B to B2C. This knowledge allows you to take action to improve client satisfaction and thus gain a real competitive advantage. It’s gratifying to know that Keith, even with his vast industry experience, is still a beneficiary of our training.
Name:Keith Henesey
Town:Uckfield
Date:24/12/2015
5.05
Service(s) Provided: Workshop (End User)
 
An enjoyable day with presenters who were knowledgeable and expert in their fields. participation from all attendees was constructive and everyone made a contribution to the event.
Company CommentThank you so much Andrew for your kind feedback. Andrew is the Professional Services Manager at Dynamic Business Intelligence. A company specialising in solutions to improve business performance for companies of all sizes, by changing the way intelligence is provided and how people manage information. With clever technology to automate and simplify the process making execution extremely easy and cost effective, it’s easy to see why DBI’s goal, to make businesses better, by providing “Information for Everyone”, still benefits from learning the process of complete client satisfaction.
Name:Andrew Slucock
Town:Milton Keynes
Date:23/12/2015
5.05
Service(s) Provided: Customer Care Programme (CCP), Website Developers, Workshop (End User)
 

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