Part 3: Review and Improve

The final part of our series looks at using your customers feedback to make business decisions and improvements with the aim of increasing customer satisfaction and retention.

Collecting the feedback is only a small part of the process, the real benefit comes from how you handle the feedback afterwards and mainly, how you interact with the customers.

If you’ve been following our series and would like to find out more then give us a call on 0207 100 5180 or drop us an email

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