We all know that the best way of generating new business is via word of mouth – powerful testimonials from a trusted source can be one of the biggest influences when making a decision.
However, most businesses have limited time and resources available which prevents them from properly listening to their customers, meaning that they are missing out on those important referrals.
The Customer Care Programme ensures that customers are regularly asked for feedback, allowing the business owner to identify and tackle any problems they may have. Happy clients who have been satisfied with your service and impressed by the way you handled their feedback, are more likely to recommend you to all of their associates.