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Chris Silver smith January 22nd, 2019 Chris has been predicting Google’s next move for many years now and in some cases, he has been proven to be correct. Chris first predicted that Google would create and implement a Quality Scoring system in 2007 which has now been rated one of the best scoring systems out […]

People using the web have recently been put off websites that have a pop up message saying ‘not secure’. John Cabot stumbled upon this after finding out that 1,324 people living in the UK don’t feel safe when seeing this message. The same survey also found that this affects brand perceptions. Since July 2018, Google

New research was taken on customer satisfaction about their experiences when using a website. A survey was held on US-based respondents of 1,013 Americans. This reveals that 18-60 year olds would think poorly of a business if their website looks ‘outdated’. Something else we found that would make people turn away from certain sites is

Chris Goodfellow of Enterprise Nation caught up with Daniel Plowright of Enquir3 to explore the power of ‘story telling’ and finding your ‘Why’. Find out how Enterprise Nation could support your business. See Chris’s article below. Effective storytelling is the key to winning more sales Stories help business owners explain products and services to customers.

Daniel Plowright from Enquir3 recently ran an interactive workshop with InspireBiz. The workshop focused on how a business can keep customers for longer, increase their spend and generate more referrals. Here are some comments from the attendees following the event: “Some brilliant advice being taken away today, much appreciated.” “Really enjoyed the session, not all

Increase prices and your profits will soar, but how do you avoid the risk of losing or upsetting clients? It’s relatively straight forward really, find out if clients are delighted with the service you provide and if they score you 5 out of 5 for ‘Value for Money’, put the price up.  Just one of the

Getting at the truth, especially when it comes to what clients really think, is critical if you want committed, engaged clients who stick with you, buy more from you and regularly recommend you to others. If you have been following our news articles, you will know why most ‘Customer Surveys’ are fundamentally flawed, (why the

Your customers are your best source of ‘Business Improvement Innovation’, we are going to share another secret from the world of customer feedback to explain why most companies totally screw it up, to help you get it right…  We have already explored the fact that A) most surveys fail because the people you want to hear

If you are in business, your clients are, without doubt, your most valuable asset and we know it is important to find out what they think of your business; the staff they speak to, the products they receive and everything you do for them, good and bad. In theory a customer survey is quick and