We’ve all had those great customer service moments that we want to share with our friends, then there have been those times when we’ve been so outraged with the service that we want to make sure that as many people as possible hear about it. What do you think gets shared most online; positive customer […]
Sharing Customer Service Stories: The good and the bad Read More »
Would frustrating your customers lead to increased sales opportunities? https://blog.kissmetrics.com/frustrate-your-customers/
Customer Behaviour Read More »
Every business owner appreciates the value of feedback, but quite often they can struggle to obtain any and if they do, it’s not always of the highest quality. High quality, constructive feedback can have numerous benefits for a business including; improved customer satisfaction, customer retention and increased sales. Feedback can be used to make important
How to Obtain High Quality Feedback Read More »
The New Year is the perfect time to take a step back, evaluate and to make changes. Most people will come up with a resoluton or two for their personal lives, but what about your business? There is always room for improvement and your business is no exception. Here we have put together a list
How can you improve your business in 2016? Read More »
There are so many examples of company’s doing things in the name of ‘Improving Customer Satisfaction’ and doing it so badly that it simply makes their clients less happy or down right angry: RESULT: It leads to an increased rate of client attrition and prompts clients to share bad news stories which is always exaggerated for
Improving Customer Satisfaction Read More »
Did you know that mobile devices now drive over 50% of all ecommerce traffic? Plus more people now own a mobile device, than a toothbrush. Wearable and mobile technology now allows everything to be in real time, so if a customer is unhappy with something, it can instantly be published online within seconds. The below
Are you ready for the social media revolution? Read More »
We all know that the best way of generating new business is via word of mouth – powerful testimonials from a trusted source can be one of the biggest influences when making a decision. However, most businesses have limited time and resources available which prevents them from properly listening to their customers, meaning that they
How to generate word of mouth referrals Read More »