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In business, we all need to understand what causes our customers dissatisfaction and fix the issues as a priority. What happens in practice? Your most unhappy customers are your greatest source of learning – Bill Gates If you’re like me, we are all fed up with endless and largely pointless demands on our valuable time responding

Alan Perkins from SilverDisc recently gave his feedback on the service received from Enquir3 and the Client Engagement Audit SilverDisc undertook: “Enquir3 are very flexible, for example, I’ve only just given Niki my contacts for July and we’re on 25th. She’s been very patient about that. We do follow the mantra that Enquir3 gives us;

A lot of businesses would admit that they need to invest more time into client engagement and communicating with their clients, but they don’t really know how or where to start… Client Engagement begins by simply talking to a client; asking them about the service they have received and if there’s anything that could be

Joy May from Absolute Works recently gave her feedback on the service she received from Enquir3 and said the following: “I think what was good was that Enquir3 did everything for me. I didn’t have to get involved in any of the chasing. Enquir3 made it easy. It’s early days but it’s nice to have

Client Engagement should be a number one priority for every business. There are a number of positive outcomes from being engaged with your client such as; revenue increasing, customers being less like to leave, more likely to purcase additional services and will increase the number of referrals they make for you. If you’re struggling to

A lot of businesses take a laid-back approach to customer feedback, leaving it at the bottom of the to-do list for another time or when the need is more urgent. But from our experience, this is a business owners greatest mistake. With customer expectations higher than ever and incredibly competitive markets across all industries, a

So it’s ‘panic time’ everyone has got to ‘opt-in’ and ‘re-consent’. That single action could cost you your database. Let’s be realistic, if you send your entire contact list a request similar to this…. “The changes being introduced with the new data protection regulations (GDPR) mean we can only continue to send you communications if

The current reality for many businesses is… Too many focus their marketing effort on activities with no measurable return. Most agree that ‘cross selling’, ‘referrals’ and ‘word of mouth’ should be the easiest source of new business. However, the main drive for business development seems to be on ‘new client engagement’ rather than leveraging relationships

How many times have you been asked about your New Years’ resolutions? It’s one of those questions we ask at the beginning of every new year and by the end of the month they will never be heard of again. So this year instead we’re asking; what are your priorities? What are you putting at

Please could you provide a reference… (Proposal Problems #101) The proposal is in well before the deadline. Phew. You feel the odds are in your favour; the ‘spec’ was a good match for your service and the pricing felt about right. A few days later, it’s still looking good. You’ve dealt with the questions and