November 8, 2018
Why Client Engagement Matters
Client Engagement should be a number one priority for every business. There are a number of positive outcomes from being...
Read More
June 5, 2018
The importance of customer feedback
A lot of businesses take a laid-back approach to customer feedback, leaving it at the bottom of the to-do list...
Read More
March 2, 2018
Your Business Reality
The current reality for many businesses is... Too many focus their marketing effort on activities with no measurable return.Most agree...
Read More
February 19, 2018
What are your priorities for 2018?
How many times have you been asked about your New Years' resolutions? It's one of those questions we ask at...
Read More
February 19, 2018
Can I Get A Witness
Please could you provide a reference... (Proposal Problems #101) The proposal is in well before the deadline. Phew. You feel...
Read More
February 19, 2018
I Just Called To Say I Love You
Well maybe you don't 'love' all your customers. But they are worth a call every once in a while... Think...
Read More
February 19, 2018
Who’s Afraid Of The Big Bad Wolf?
We are constantly reminded that 'content' will save day and be the real hero in our marketing and business development...
Read More
February 19, 2018
Don’t Leave Me This Way
Where have all our customers gone? This often quoted statistic suggests... 68% of customers leave because of poor attitude or...
Read More
February 19, 2018
No Surprises
Consistency is key... but how consistent is your service delivery? McKinsey: The three Cs of customer satisfaction: Consistency, consistency, consistency...
Read More
February 19, 2018
U Got the Look
We all hope so. Especially when trying to engage with prospects in an endeavour to persuade them that our service...
Read More
February 19, 2018
Return to Sender
How accurate are your customer records? Or perhaps more importantly how 'complete' are they? In order to understand the business...
Read More