February 19, 2018

What are your priorities for 2018?

How many times have you been asked about your New Years' resolutions? It's one of those questions we ask at...
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February 19, 2018

Can I Get A Witness

Please could you provide a reference... (Proposal Problems #101) The proposal is in well before the deadline. Phew. You feel...
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February 19, 2018

I Just Called To Say I Love You

Well maybe you don't 'love' all your customers. But they are worth a call every once in a while... Think...
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February 19, 2018

Who’s Afraid Of The Big Bad Wolf?

We are constantly reminded that 'content' will save day and be the real hero in our marketing and business development...
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February 19, 2018

Don’t Leave Me This Way

Where have all our customers gone? This often quoted statistic suggests... 68% of customers leave because of poor attitude or...
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February 19, 2018

No Surprises

Consistency is key... but how consistent is your service delivery? McKinsey: The three Cs of customer satisfaction: Consistency, consistency, consistency...
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February 19, 2018

U Got the Look

We all hope so. Especially when trying to engage with prospects in an endeavour to persuade them that our service...
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February 19, 2018

Return to Sender

How accurate are your customer records? Or perhaps more importantly how 'complete' are they? In order to understand the business...
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February 19, 2018

Hello, is it me you’re looking for?

We've all done it... spent way to much time chasing up hot, lukewarm and even freezing cold 'prospects'. What about...
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February 19, 2018

We don’t talk anymore….

Customers are desperate to give their opinion so businesses can serve them better (and stop wasting effort on activities which they...
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August 15, 2017

What do your customers really think?

All business owners like to think they are doing a fantastic job; their clients are happy, sales are coming in...
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July 19, 2017

Delivering Business Advice for Clients

The ‘Big Four’ Accountancy firms invoice more Management Consulting than Audit work. Their collective fee income now exceeds the ‘Big...
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