February 19, 2018

Hello, is it me you’re looking for?

We've all done it... spent way to much time chasing up hot, lukewarm and even freezing cold 'prospects'. What about...
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February 19, 2018

We don’t talk anymore….

Customers are desperate to give their opinion so businesses can serve them better (and stop wasting effort on activities which they...
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August 15, 2017

What do your customers really think?

All business owners like to think they are doing a fantastic job; their clients are happy, sales are coming in...
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July 19, 2017

Delivering Business Advice for Clients

The ‘Big Four’ Accountancy firms invoice more Management Consulting than Audit work. Their collective fee income now exceeds the ‘Big...
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June 5, 2017

Delivering More Than Financial Advice

Improving Client Satisfaction, Reducing Attrition, Cross Selling and Increase Referrals Most businesses have the tools to communicate, (Website, CRM, Email...
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May 12, 2017

Do businesses need more advice?

The ‘Big Four’ Accountancy firms invoice more Management Consulting than Audit work. Their collective fee income now exceeds the ‘Big...
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December 21, 2016

Improving Business Performance

As the boss you juggle, delivering what you do and getting paid come first and then there's sales, marketing, people,...
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December 20, 2016

The Zone of Indifference

If your customers are not singing your praises and shouting about your services; then it’s likely they’re stuck in the...
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July 10, 2016

Part 3: Review and Improve

The final part of our series looks at using your customers feedback to make business decisions and improvements with the...
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June 27, 2016

Part 2: Turning Customer Feedback into Content

In the second part of our series we look at how you can use the customer feedback you collected and...
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June 20, 2016

Part 1: Collect Some Feedback Primary tabs

In our 3-part series we look at how you can tackle the most common business issues head on. If you...
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June 13, 2016

Why talking to your customers is your best form of marketing

Every business owner should be doing some form of marketing for their business, it's an essential task that can take...
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