April 18, 2016

How best to gather your customers feedback

“Please take a moment to give us your feedback”; it’s the question that will make most people groan with annoyance....
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March 16, 2016

Sharing Customer Service Stories: The good and the bad

We’ve all had those great customer service moments that we want to share with our friends, then there have been...
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March 14, 2016

Customer Behaviour

Would frustrating your customers lead to increased sales opportunities? https://blog.kissmetrics.com/frustrate-your-customers/
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February 26, 2016

How to Obtain High Quality Feedback

Every business owner appreciates the value of feedback, but quite often they can struggle to obtain any and if they...
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January 22, 2016

How can you improve your business in 2016?

The New Year is the perfect time to take a step back, evaluate and to make changes. Most people will...
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September 21, 2015

Improving Customer Satisfaction

There are so many examples of company’s doing things in the name of ‘Improving Customer Satisfaction’ and doing it so...
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May 5, 2015

Are you ready for the social media revolution?

Did you know that mobile devices now drive over 50% of all ecommerce traffic? Plus more people now own a...
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April 8, 2015

How to generate word of mouth referrals

We all know that the best way of generating new business is via word of mouth - powerful testimonials from...
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