February 19, 2018
Hello, is it me you’re looking for?
We've all done it... spent way to much time chasing up hot, lukewarm and even freezing cold 'prospects'. What about...
Read More
February 19, 2018
We don’t talk anymore….
Customers are desperate to give their opinion so businesses can serve them better (and stop wasting effort on activities which they...
Read More
August 15, 2017
What do your customers really think?
All business owners like to think they are doing a fantastic job; their clients are happy, sales are coming in...
Read More
July 19, 2017
Delivering Business Advice for Clients
The ‘Big Four’ Accountancy firms invoice more Management Consulting than Audit work. Their collective fee income now exceeds the ‘Big...
Read More
June 5, 2017
Delivering More Than Financial Advice
Improving Client Satisfaction, Reducing Attrition, Cross Selling and Increase Referrals Most businesses have the tools to communicate, (Website, CRM, Email...
Read More
May 12, 2017
Do businesses need more advice?
The ‘Big Four’ Accountancy firms invoice more Management Consulting than Audit work. Their collective fee income now exceeds the ‘Big...
Read More
December 21, 2016
Improving Business Performance
As the boss you juggle, delivering what you do and getting paid come first and then there's sales, marketing, people,...
Read More
December 20, 2016
The Zone of Indifference
If your customers are not singing your praises and shouting about your services; then it’s likely they’re stuck in the...
Read More
July 10, 2016
Part 3: Review and Improve
The final part of our series looks at using your customers feedback to make business decisions and improvements with the...
Read More
June 27, 2016
Part 2: Turning Customer Feedback into Content
In the second part of our series we look at how you can use the customer feedback you collected and...
Read More
June 20, 2016
Part 1: Collect Some Feedback Primary tabs
In our 3-part series we look at how you can tackle the most common business issues head on. If you...
Read More
June 13, 2016
Why talking to your customers is your best form of marketing
Every business owner should be doing some form of marketing for their business, it's an essential task that can take...
Read More