News & Events

A summary of the main news and events from Enquir3.

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Don't miss out on an opportunity
A lot of businesses take a laid-back approach to customer feedback, leaving it at the bottom of the to-do list for another time or when the need is more urgent. But from our experience, this is a...
Is your marketing list about to disappear?
So it's 'panic time' everyone has got to 'opt-in' and 're-consent'. That single action could cost you your database. Let's be realistic, if you send your entire contact list a request similar to this...
Are you focusing on the wrong things?
The current reality for many businesses is... Too many focus their marketing effort on activities with no measurable return. Most agree that ‘cross selling’, ‘referrals’ and ‘word of mouth’ should be...
Putting a focus on client engagement
How many times have you been asked about your New Years' resolutions? It's one of those questions we ask at the beginning of every new year and by the end of the month they will never be heard of...
(Marvin Gaye, 1963)
Please could you provide a reference... (Proposal Problems #101) The proposal is in well before the deadline. Phew. You feel the odds are in your favour; the 'spec' was a good match for your service...
(Stevie Wonder, 1984)
Well maybe you don't 'love' all your customers. But they are worth a call every once in a while... Think about it, would your customers offer similar opportunities as a result on one simple phone...
(Disney, 1933)
We are constantly reminded that 'content' will save day and be the real hero in our marketing and business development efforts. It's simple, all we need is something 'fresh and relevant'... However,...
(The Communards, 1986)
Where have all our customers gone? This often quoted statistic suggests... 68% of customers leave because of poor attitude or indifference on the part of the service provider  For completeness, of...
(Radiohead, 1998)
Consistency is key... but how consistent is your service delivery? McKinsey: The three Cs of customer satisfaction: Consistency, consistency, consistency Real life example.... I visit my local garage...

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